Smoky Mountain ResortRental Guest Reviews

Good place for a quick getaway

Location was nice. Seen bears every night around the property. Had an issue with hot water in our unit the entire stay. Staff didn’t much do anything but apologize. Close in proximity to everything. Not among the best places I’ve stayed with this company but will do for a quick getaway.

Great customer service

Great customer service, clean and spacious room, good location and fair price.

Ihg

Very nice hotel. Very accommodating front desk staff.

Very clean and comfortable

Beautiful rooms and comfortable and clean!!! Great for family with children of all ages. Rooms are very spacious.

Wonderful

Great experience, location was amazing. Wish breakfast at joining hotel was for us as well. I know she's not a but we have to be careful about it because it makes us. And for that reason I am home today.

Great place to go comfortable beds

We loved our stay here! Will definitely recommend others to visit the wonderful establishment. We definitely will be visiting again!

Great location

Loved the location. Plenty of places within walking distance. Wished they had made more of an effort to put our rooms close. Weren't even on same floor. Beds are extremely hard. Kitchen was well stocked.

Bed uncomfortable and hair in the bathroom

The bed was uncomfortable - we left with backaches from two nights. There was hair all in the shower and on the clean towels in the bathroom. Servicing the room is not an option. When we left, we never received credit for our two nights stay, didn’t receive any points for our stay, and were not emailed a receipt as promised. Also be prepared to have to listen to them try to convince you to attend a timeshare spiel.

Great service, spacious rooms

We really Enjoyed our stay. Room was perfect for our group of 6. Loved having a full kitchen with washer and dryer. Fireplace was also very nice. We would definitely stay here again!!

Convenient and Clean but....

You are within walking distance of downtown and that is very convenient. Parking is easy to access. The villa was dated and had a weird smell. The 2 bedroom villa was spacious. The fireplace and balcony were a nice touch. The televisions were small compared to other places that we have stayed. There is no icemaker in the refrigerator and there are no ice machines available on the property. The office will get ice for you if requested. This was our second stay but the previous was four years ago. It was not as nice as I had remembered.