The Royal Haciendas

The Royal Haciendas is in Playa del Carmen, Mexico.

The Royal Haciendas address is Cancun-Chetumal Highway km 289+10, 77710. Playa del Carmen, Quintana Roo, Mexico.

The Royal Haciendas phone number is +52 (984) 206-3110

Transportation to and from the airport can be arranged by contacting our partner travel agency, Thomas More Travel, by visiting their website at https://www.thomasmoretravel.com/transportation or by calling 1-800-791-4496. Fees may apply.

Optional for Holiday Inn Club members, an all-inclusive package is available at the resort. This all-inclusive option can only be purchased with cash or cash equivalents and cannot be purchased with Points.

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Yes, The Royal Haciendas offers self-parking. Valet parking is included for all-inclusive guests.

There is no charge for self-parking.

Yes, The Royal Haciendas has four pools, two children’s pools (one with a waterpark), and four whirlpools on the pool deck.

Check-in is at 4 PM. Check-out is at 11 AM.

Yes, the resort offers Wi-Fi.

Yes, The Royal Haciendas has five onsite restaurants, a lobby bar, pool and beach bars, and 24-hour room service.

Yes, there is a fitness center at The Royal Haciendas. It is open daily from 7 a.m. to 8 p.m.

Yes, there is a spa at The Royal Haciendas offering facials, body wraps, massages, and hydrotherapy. There is also a beauty salon.

The Royal Haciendas has 252 two-bedroom villas.

Guests can find activity programs, as well as restaurant and resort information, within the Royal Resorts app. Guests can also visit royalresorts.com/services to see activity programs, restaurant menus, spa services, and more for this resort.

The cost to stay at the resort varies by season, week and room type. Additionally, all hotel and resort guests in Solidaridad municipal district (which encompasses Playa del Carmen and the Riviera Maya) must pay a Municipal Environmental Tax. This tax is charged to your account per night and is multiplied by the number of bedrooms in your villa.

Optional for Holiday Inn Club members, an all-inclusive package is available at the resort, which includes food and beverage and use of the fitness center. All-inclusive rates vary by location. For more information on what is included in the all-inclusive package, rules and policies, visit royalresorts.com/all-inclusive.

The Royal Resorts Foundation supports children’s education, health, community and conservation causes and has a Help Change Lives fundraising campaign at the resort. Two dollars are charged to your account at check-out. This is a voluntary donation, so guests can ask for the charge to be removed or increased.

Additional charges apply for spa and beauty salon treatments, travel agency services, car rental, convenience and gift shop, wedding and event coordination, medical services and all other services.

International visitors are charged a state government tourism tax, known as VISITAX, of approximately $224 pesos (USD $12.09) per person over the age of 15. This may be paid online before your trip, during your stay, or at the airport prior to departure. This tax is not charged at the resort, but we do inform our members and guests of its existence.

Yes, a valid passport book is required to enter Mexico by air. Travelers entering Mexico by land should also have a valid passport book or card.

For the enjoyment of all guests at our property, pets are not permitted at the resort. Only certified service dogs are permitted at this time.

The Royal Haciendas accepts debit and credit cards (Visa, Mastercard and American Express) for payment of the room account at check out.

The Royal Haciendas offers a daily activity program for adults and teens. There is also a supervised Kids’ Club for children aged 4 to 12 years and a children’s playground. There are tennis courts, a multiuse sports court for basketball and soccer, pickleball courts, and a gym. The activity program includes everything from yoga, aqua aerobics, and keep fit classes to salsa, Spanish, cooking and cocktail classes, and beach volleyball.

There are bike tours, kayaks and snorkeling. Guests may also sign out snorkeling gear, tennis rackets and balls, and bicycles from the Sports Desk. Other amenities at the resort include a convenience store, a gift shop, spa, a travel agency for tours, car rentals, water sports, airport transportation, and a dive center.

Additionally, The Royal Haciendas guests who enjoy golf are entitled to special rates at three golf courses in Cancun and the Riviera Maya. One of them is in the Corasol beach community where The Royal Haciendas is located and is within walking distance of the resort.

Yes, The Royal Haciendas has elevators.

By law, smoking is prohibited in villas and rooms, on the terrace, and on resort premises. Smoking is only permitted in designated smoking areas. Feel free to ask about those locations at the Front Desk and we will be happy to guide you.