Orange Lake ResortRental Guest Reviews

Nice place

Nice rooms well kept just too many people in pools

nice clean property

We had a two bed, two bath and it was very spacious.Our room was very clean except for the bathtub liner. It was dirty and needed replacing or cleaned. The kitchen was well equipped with everything you needed to cook. There were a couple of issues. The toaster didn't work unless you held the handle down the whole time you were toasting something . The microwave didn't work on defrost and the sink with the disposal was slow to drain but did eventually drain. We were in a 5 story building so we did hear the people in the unit above us.The check in process took about an hour but it was well organizied and didn't seem like a long wait especially since you stayed in your car or checked out the resort while you were awainting a text to come to the lobby. We did the time share tour. We were told due to covid we would only be there 1.5 hours so that is why we decided to go but it lasted over 3 hours so I was not happy with the time it took out of our day. The property was beautiful and very well maintained. There were a lot of people at the pools but we didn't have any trouble finding chairs at the pools but there were only two of us. The pools were very nice. We ate at two of the poolside restuarants and both were very good!. We wanted to play putt putt after dinner but the course closed early so we didn't get to play. We did play at the Legends golf course. It was a nice course, We had a great time. Staff were nice. Overall a great vacation.

Great Villas

We loved every moment of our stay in our cute little villa. We had more than enough space for our family of 6. So many activities and pool areas to chose from. We will definitely be back if we visit Florida again

Overall Good experience

Nice resort but small master bathroom. Plenty of different types of pools and nice food choices with reasonable prices

Nice but needed cleaning

Clean the units better. It was really gross to bath with black mold in the bathroom jacuzzi filters for my baby and I and other peoples body hair everywhere. The kitchen countertop not wiped down with previous guest crumbs throughout made me very uncomfortable and uneasy with or without covid going on. Resort itself is very well kept from common areas to landscaping. We're staying here again at some point so I hope they improve on cleanliness.

Great place and well maintained

Great place to stay in this area. Tons to do in resort

great getaway

wonderful stay except guest smoking outside the hotels and on steps and leaving cigarette butts all over.

Great resort / Poor Check-in

Check in time was 4:00 pm and I was told my villa should be ready at 6:00 pm. I was also told that housekeeping would call me when my room was ready. I was never called, so I located my villa and checked myself in. Poor service, but the resort was nice.

Expect more for your money

I traveled from new Hampshire to the resort.i had a water park 2 bedroom villa for a group of girls . along with a single room for my dad. I wanted to be close but we weren't. I had a car full of groceries. It took an hour to check in. They are constantly trying to sell you something. My ice maker wasn't working in my waterpark villa and in my other room the refrigerator wasn't even on , the smaller room had access to an ice maker unlike the villa. The ice maker was off but even when we turned it on. It barely made ice. I had to buy ice. Then the toilet in the master bathroom barely worked. Had to flush multiple times. It wasn't fixed along with the ice maker in the villa. everythng else in the rooms were amazing. From bathing , to sleeping, to plenty of room. The kitchens were awesome. From utensils to dishes . I was told when I made my reservation I was allowed my own tubes in the lazy river. You are not allowed. You are allowed anything in the other pools except the water park/ lazy river location. They want you to rent tubes that you are not guaranteed a tube. So you are pretty much paying for something not guaranteed. You are allowed noodles though. What I was told they do not have enough tubes for there guest. again you are allowed anything else in the other pools. Some of my group did the jet skis. They were fun. You pay for a half an hour. After ten minutes on the water. They took them off because of lightning. Instead of a refund they give you a rain check. Also no housekeeping. Be prepared for that. Use towels given to you in your room for the entire stay. Plan on your own cleaning. Bring what you need. If you go back. Plenty to do on sight , if you pay. Room was comfortable for a big group. Just different places on the resort have different rules.

Not what it used to be

My most recent visit here was subpar to say the least. I understand with covid in all things could be a little different. Though I think we are past that. Restaurants and bars closing at 9 pools closing early Etc. People go to resort to have a good time and enjoy life. Being spire Elite with i h g means nothing at all. My last two stays at this Resort I I was treated below average. No upgrade offered, no late check out offered, not able to use free night i had that is supposed to have no blackout dates. Dont bother trying to gain any higher status as it gains you nothing. I will start now using another points card bon voy or H honors. So now about my stay. Check in is a disaster. Long Waits, wait for a text in the parking lot, just a mess. Being Spire Elite you may think you would get something but I got a room at the end of the world that was a lock off. Now the room was recently okay though I had an issue with the bathroom. One of my children use the bathroom and the toilet clogged, he went back to bed and the toilet didn't shut off. By the time he noticed it was still running there was over an inch of water on the floor running out all over the carpets. Waking me up at 5 a.m. I go in to turn off the shut off on the toilet and that don't work. I am finally able to get it to stop viewing water all over the place while I'm standing flooded in water. So I use all the towels I have in a place to absorb the water up. Hopefully saving two people below wash from getting water dripped on their heads while they sleep. The next day I call let someone know at the desk know that we had this issue and if they could send someone to resolve it the carpets were drenched with water that flowed out of the bathroom. They say no problem we will get someone to take care of it go about your day. So none the last one return there was nothing done my carpet still soaked no towels Etc. It was our last night so I didn't bother we went to bed and we're checking out the next day but I heard nothing from anyone. Needless to say we have stayed here probably 10 times and the last two were terrible and we may consider not staying here anymore. This was our go to resort but no longer as the quality of service and amenities gone downhill. So I have a whole lot of points build up I have free nights available for no reason they just don't let you use them anyways. Nor will they ever offer an upgrade I'll give you an upgrade or respond to any of your issues you may have.