Orange Lake ResortRental Guest Reviews

VERY DISAPPOINTED WITH ORANGE LAKE!!!

My family has owned property for over 20 years at Orange Lake. My previous experience as a "non" owner was completely unacceptable! Upon check-in, I was given a basic room that was very dated and was not what I paid for. I called giest services immediately to request the room type that I paid for. After waiting almost 40 minutes on hold, they told me that they didn't have anything available in the class I was dose to get. However, if I paid an upgrade fee they could put me in another room. At this time my family and I are exhausted we just wanted to relax after a long day of traveling. I get new keys, after going through their cell phone check in process (a little crazy). We pack everything back into the vehicle to go to the next room only to find that we walked into a room that had in made beds, dirty towels all over the bathroom floor, bed unmade. Trash cans full in the kitchen. I am a cancer patient and I can't begin to tell you how nervous I became being in such closer contact with a very unsanitary situation/environment during a pandemic. After finally being guest services on the phone. They told us that they didn't have anyone in housekeeping to clean the room Because all of the housekeeping staff was gone for the day, and my only option is to drive back to the climb house and get another room me remind you that they charged me an upgrade fee for this nonsense. I was so disappointed with this stay. My family and I has visited this property for years. This type of treatment really took a toll on our stay. I hope the right person in management read this review and makes it right for my family and i

Great for fanily

Our family stay was great was able to relax and was a worry free stay

Great fun, clean and comfortable stay.

This place is so great! Book ahead for the best value. We had so much fun and the facility was so clean! I recommend this hotel to all families and couples for a great time!!

Need updated

The back outside had cigarette butts all over the place. The bathroom was the smallest I ever been in for a 6"5 330lb male the toilet was uncomfortable. The room needed updating.

Large spacious clean room and comfortable bed

I have stayed at many hotels, often at a higher price per night. This room exceeded my expectations. We had a wonderful, relaxing trip and slept great every night.

Awesome stay!!

Our stay at Holiday Inn / Orange Lake Orlando Resorts was absolutely awesome. My family and I enjoyed the clean, spacious, and luxurious accommodations. The resort was equipped with everything we needed: gym, pools, lazy river, restaurants, arcade, you name it ... it’s there! We’re already looking forward to next year’s vacation.

Vacation stay

My family loves this resort. Usually we have great rooms, this time we were placed in the older condos and one of our toilets didn’t work in our two bedroom two bath. I came to service desk to ask for help And was told a manager would call me and one never did. I liked our area but those condos are too old and furniture not nearly as nice.

Awesome

This is very nice resort I would stay here anytime.

Great Vacation Spot

From the time we arrived on the property everything was great. From the villa/room to all the amenities on site. Hotel staff was on stop of all my needs. Will definitely return with the family next year.

Family Getaway

Excellent place for a family getaway with loads of fun for all ages.