Orange Lake ResortRental Guest Reviews

Disapointed

I have made several visit to the resort. I have never had a bad experience until my last experience. To start off my visit when I got there the front desk mapped out where my room was on the resort map and it wasn't even close to where my room was good thing I knew where I was going. Then when i finally get to my room which was in the east village which is not close to check in my keys did not work after taking all my stuff upstairs including my 9 month old that was tired. So I called and told the front desk my problem and they would send someone to let me in right away and send me new keys perfect. After waiting 20 mins I called again and they ensured me that they were in their way. Finally after 45 mins the security came to let me in he let me in and I complained about how long he took. He response to me was it was my fault that i messed up the keys which where still in the packet that the front desk gave me I just left it at that. So i still didn't have working keys and so again i called again to see where my new keys where and again was told they were on the way. After waiting 2 hours I finally got a new set of keys. Then it came for the day to check out after a long weekend of going to the parks everyone was exhausted and at 7:00 in the morning I heard a knock at the door. I answered it to see the house cleaning to make sure I was checking out today. Of course I was checking out and it showed it on her clipboard that I was of course I was not out of the room yet it was 7:00 in the morning when checkout was at 10:00. Not only did she wake me up but she woke up my 9 month old. That was completely not necessary to come that early i could understand if it was 10 and I wasn't out of the room yet to check but not 7:00 in the morning!. So I called the front desk to tell them yes I am checking out today and to let them know not to come by because I had a sleeping baby. Not an hour later I had another person come knocking at the door. Then again 30 mins after that and he knocked once then opened the door which was ridiculous. So I called again and the only thing after all these problems was that we could checkout at 12:00. I was very unhappy with my stay this time and have considered never going back again.

Great Place for Families

Our stay was great and will definitely be back next year. The villas were comfortable and well stocked for a family of six. Great location and so much to do onsite.

Employees:

One of the best features are your employees, they make and made my and my family and Friends have a great time. Always Friendly, always ready to server me and my Family. I THANK YOU FOR THAT.

overall experience

Loved the resort and will use it again! Clean, Quality, everything we needed for our stay. Felt like home - only clean!!

Mi mejores vacaciones

Mi segundo hogar .... Tratare de repetir la historia una y otra vez.

orange lake

great resort great pools - housekeeping falls short and sales is straight up rude.

Wanted to love the place, but we didn't

We normally stay in a Villa but decided to try a resort and had seen Orange Lake many times in passing. Cannot fault the cleanliness of the resort and saw grounds men, cleaners and maintenance constantly tendering to the outside areas. Felt totally safe there with security patrols and checks on the entrances. Staff were very friendly, polite and accommodating sorting out a minor problem very quickly and efficiently and checking afterwards to make sure all was OK. Declined ''the tour'' as we were not interested in time-share, no problems with this and was not approached again throughout out 2 week stay. Pool areas were great, clean and tidy with something for everyone from the quietness of the north area to the more busy areas of the River Island. You could do with perhaps having more shade/parasols available, we were OK without the shade but we did see a large family of adults descend on one shaded area effectively pushing out a family with small children who upped and left being forced out by the larger family. We stayed in west village and very much liked the quietness and landscape of the area but the trade off is the distance from all the amenities, the villa itself was OK, good size, and generally clean though could be cleaner especially in the bathrooms, we had a ground floor villa and felt unable to sit out on the patio due to bugs which was a real shame, could do with having a bug screen, also due to having no sun at all on the patio area it constantly felt dark and dingy as did the villa giving a gloomy feel with the need to always have the lights on, which seems odd in a place having so much sunshine. Not sure if this darkness and not having sunlight also contributed to a slight musty smell throughout the villa, felt as though the whole place needed a good airing. Kitchen facilities were adequate for what we needed though would not want to be a larger family cooking meals. As the end of our stay was more quiet and the villas not full, it would have been useful to have had the opportunity to have a late check out, and you do need to ask housekeeping not to knock on the door early when check out is until 10am. There were no major issues and we did enjoy our holiday, we really wanted to love the place but I'm afraid we didn't.

Orange Lake Resort

Wir waren in diesem Resort zum 4. Mal zu Gast und sind dieses Mal sogar mit Freunden angereist, da uns dieses Resort so gut gefällt. Alles passt und ist stimmig, speziell auch für Golfer. Wir kommen bestimmt wieder.

Poor service processes let beautiful resort down

Great rooms and facilities made us fly back some 25 hours to choose this resort like we did last year. However, experience not the same as last year. Poor service around servicing of rooms (you find out your room is being done that night - we made a suggestion to perhaps a message the day b4 would be helpful) as twice we came back to resort very late in the day to find room being serviced or message saying room was being serviced that night! If we knew the day b4 we it would be no big deal even with a 5pm service we would have made other plans but when you come back after a long day with kids to relax and cant access your room things are not great! This happened twice. Also had problems with TV which took 5 days to fix - not great. Shame service lets what is a beautiful resort down. Ticked no for recommending resort as we are just reluctant for families to have the same experience. If service issues can be fixed then we would recommend.

Great entertainment options for kids

Our party had two pre-teens and two younger kids. There were entertainment options for them all on site