New Orleans ResortRental Guest Reviews

Best front door service ever. A+ Hospitality

Hotel gave amazing service from the time we arrived to the time we left. Manager was very helpful in assisting with our needs.

Best stay at a holiday inn

Really enjoyed myself at the holiday inn vacation club in New Orleans LA. The staff was very friendly and I like that they remembered my name and acknowledged my elite status and complimentary gift was also nice it made me feel special without going over the top knowing they went out of their way to remember something as simple as my name, let me re-iterate on that I’m a high value member and it’s not the fact they remembered my name its the fact they remembered everyones name I love a place like that it really brings warmth to my heart. The rooms are really nice also something like Marriott’s residence inn but these rooms are more updated and love the fact it’s no carpet so no weird smells lingering. Oh I did have one hick up but the service desk got to the issue right away and offered a solution while i wait. And another thing was the check in was not that long but did have to wait awhile for a room to become available but I did request it and I was told it was based on what they had clean and available at time of arrival, regular check in is 3 or 4 I think and I arrived at around 1 and the earliest room was not ready until 3 but they did store my bags while I did a little sightseeing. Overall I loved it and the minor complaints I did have would not justify me staying I would never stay there again as a matter of fact I just tried booking another stay in a few months but they are already booked only due to the amount of rooms they have compared to other surrounding hotels.

The ONLY saving grace was staff and location

Stayed here initially as part of a Holiday Inn Club Vacations timeshare offer. If you plan to entice someone (especially a family of 4), why would you give them the smallest room-which was the 1br deluxe? I'll start with the few pros: Maintenance staff were friendly and welcoming (shouts out to Donnie and Valle). Each time we encountered an issue, they were our liaisons, and we were so grateful. From our stove not working, to finding a hair weave on top of the fridge, to not having enough towels and washcloths for a family of 4, to not having adequate bedding for our party, etc- they helped us as much as they could. Also, with this place being a 5 min walk away from Canal and Bourbon, it is convenient. Cons: Housekeeping- much to be desired View- Only the top floor had a view and that was just for the timeshare member rooms, all other rooms were looking at brick walls, or the windows in the building next door if you were lucky. Evening staff- too busy on their phones to notice you coming in or out Accommodations- I was told at the desk there were no automatic upgrades for anyone regardless of your IHG status and that was on order of management. I was also told that it was in an effort to make sure people paid for their upgrades. My status was never acknowledged once. Plugs- Scarce! There's only plug access on one side of the bed and the nearest other than that is across the room by the window Vents- There is a vent that blows directly onto the bed and you cannot adjust the vents. Your only choice in the Summer is sweat it out or sneezes and sniffles from having cold air blown on you. There's more but I just say, at the cost, it's not worth it. Try another chain and this is coming from someone that swears by IHG.

One of the Best Holiday Inn I've checked in!

This place is a blast! I had the rest that I've been longing for. The staffs are very nice, welcoming and very accommodating in every need. I do wish these are the sets of people that they have every Holiday Inn I go.

Great experience!

Very Nice and comfortable rooms. The hotel is in a great location if you want to go to the French Quarter. The staff, especially Jessica at the front desk, were exceptional. In fact, Jessica's friendliness and tips on places to eat and visit made out trip fantastic.

Great location in New Orleans to see attractions

They needed recliners in the living room. The couch and kitchen table chairs were not that comfortable. Customer service was awesome

Luxurious stay in the heart of New Orleans

We were pleasantly surprised by a warm and friendly staff that was attentive to our every need. The hotel itself was well decorated and had all the essentials to make our stay relaxing and enjoyable.

Great hotel

The staff was excellent they were so helpful and polite they made our stay experience amazing. It was our first time in New Orleans and we're planning our next trip to stay longer Thank you!

Great Stay in NOLA

We had a very nice stay at this resort. Our villa was clean, large, very comfortable, and had good views at night. This resorts puts you in the heart of New Orleans. With a couple of minutes you can walk to Bourbon Street. The WWII Museum, French Quarters, Caesars Palace, and and Riverwalk Mall are between a 10-15 minute walk. There are many great restaurants only a couple minutes away, and the valet staff is wonderful. I highly recommend this resort if you are staying in New Orleans.

Perfect place to stay!

Staff are friendly to every person walking in the door! Room was just amazing with a full kitchen. Our room even had a double oven! We definitely recommend staying here!