New Orleans ResortRental Guest Reviews

Sales Pitch and No Housekeeping

We were unaware of the 30-minute process to check in because saying “No,” to the timeshare sales pitch was ignored over and over and over. We also expected housekeeping and fresh towels for $350 a night.

Exceptional Service With Great Location

Staff is incredible. Exceptional customer service, friendly, proactive in anticipating needs. Room was remarkably clean with lots of windows. We booked a Signature Villa which was like an apartment with living area, kitchen, microwave, dishwasher, coffee maker, etc. Location of hotel is perfect, just a few steps from French Quarter. Walking distance to everything.

Quiet and relaxing

Upon arriving Jason gave me and my wife VIP check in and Sue was very helpful on a day to day basis

Great location huge suites

The hotel is ideally located. It’s close to French Quarter without having to hear it. Easy walk to Superdome Canal St and great restaurants. Suites are massive, kitchen was larger than the one in my house.

Warning!!! Avoid this hotel!!

No hot water during our stay, and when we reported it, the staff was incredibly rude and dismissive, offering no proper solutions. We were forced to use a dirty bathroom with hair scattered everywhere, which was completely unsanitary and unacceptable. Despite requesting to speak with the manager, there was no follow-up or resolution. This experience was extremely disappointing and unacceptable.

Hard sell

I traveled 5 hours by car to reach hotel. When I arrived it took over an hour to check in. It seemed normal at first, name, credit card, etc, but then I was walked to another area to receive my key. After an hour of say no to every sales pitch I was given the room keys. Every day of the stay was a phone call try to sell timeshare. I was paying full price for this trip and did not purchase a package ahead of time. The reason we picked this was for the extra space but I will most likely never stay at a vacation club property ever again.

Great location

Great location to everything and comfortable beds, clean rooms. Staff were great in every department. I love how they text and ask how my stay was and ask if I needed anything it was a great stay.

FECES EVERYWHERE

We were kicked out of our 6 day stay because they had us in A VILLA THAT HAD FECES BACKING UP ON US WHILE WE WERE TAKING A SHOWER AS WHILE AS ME BRUSHING MY TEETH IN SEWER WATER !!! HAD TO FIND SOMEWHERE ELSE TO STAY THAT MORNING WHEN THEY HAD OUR MONEY,ALSO HAD TO PAY FOR ANOTHER 5 DAYS SOMEWHERE ELSE THAT DIDN'T HAVE ANY KITCHEN,STOVE,FRIDGE, NO FREEZER, ETC. WE HAD TO THROW OUT OUR FOOD AND PAY EXTRA FOR THE OTHER PLACE !!! IF WE DIDN'T HAVE EXTRA MONEY WE WOULD HAVE BEEN OUT ON THE STREET !!!! THE IHG HEAD PERSON ALSO SAID FOR US TO GET OUT WITH FECES ALL ON US !!!!! DO NOT STAY HERE EVER!!! VERY NASTY ,NOT A SAFE PLACE BECAUSE DOORS DO NOT LOCK !!!! NEVER TOLD US HOW TO GET TO OUR ROOM ON THE ELEVATOR, HAD TO CALL NEW ORLEANS POLICE TO HAVE THEM TELL US TO USE THE ROOM KEY TO GET TO OUR ROOM AND FLOOR !!!!

Location to venues

Within walking distance to venues. Accommodations are nice with staff being very friendly and professional.

Comfortable bed, very clean.

Very good location with the street car stopping very nearby. Room was good, very large and very clean. Pool was quiet small but very clean and was heated. The greeter at the door was very accommodating.