Lake Geneva ResortRental Guest Reviews

Unacceptable Treatment and Harassment During O

I had a very disappointing experience at Holiday Inn Club Vacations at Lake Geneva Resort. Guest services were rude and unprofessional. During my stay, I received repeated calls to my room claiming my service dog was barking, even though my dog was not barking. It felt harassing and upsetting, especially because we were out most of the weekend and barely in the room. I was also told additional charges were being added to my account, which made the situation even more stressful. We left the room extremely clean, honestly as if no one had even stayed there, so to be treated this poorly was unacceptable. On top of that, the pool area was disappointing. There were no towels available, and the area did not feel clean or well-maintained. I expected a much better experience, especially from a resort property. Instead, this stay left me upset, uncomfortable, and frustrated. Based on the poor treatment, repeated calls, cleanliness issues, and added charges, I am requesting a refund or adjustment for this stay. What made this experience even more frustrating was the way the service dog situation was handled. Throughout our stay, I was repeatedly contacted and questioned about my service dog, with staff insisting that my dog had not been properly checked in. After being repeatedly approached about the issue, I was eventually told that the employee who originally assisted us had failed to enter the service dog information into the system. In other words, the problem was caused by a staff error, not by anything we did wrong. Rather than simply acknowledging the mistake and apologizing, I was then told that my dog had been barking and that neighbors had complained. This claim was completely inconsistent with our experience. We were out for most of the weekend, and my service dog was not creating disturbances. It felt as though a new explanation was being provided after the original issue was discovered to be the result of an internal error. As a guest, I should not have been repeatedly contacted, questioned, and made to feel uncomfortable because of a mistake made by hotel staff. The entire situation was handled poorly and significantly impacted what should have been a relaxing weekend getaway.

Beds

Resort was lovely. Mattresses on bed were beyond terrible. They are worn out. HOA needs to buy new ones.

Stay was nice

Noisy people upstairs overall nice place golf course is good

Must stay

What can I say about my stay? Everything it was amazing. From the friendly greeting on arrival to the clean spacious room. I felt very comfortable in the room with a private balcony overlooking the 1 st hole on the highlands course. The food was top notch. My husband said even the breakfast sandwich at the golf shop was good. So peaceful enjoying a cup of coffee and pastries in the spacious lounge overlooking the golf course. We can’t wait to make our next reservation for this fall.

Nice option instead of the expensive resort

positives: quiet, very quiet. close to the resort where the seminar was, literally a three minute walk up the hill. spacious kitchen/dining/relax area. Middlings: older rooms, you can see the wear/tear, but still, the fixtures were good, cabinets and doors in good shape, you can just tell they've been repainted and updated, and that's fine. Nothing wrong with that. Nice kitchen, bigger fridge for families/extended stays. Cons: like having the fridge, but it's also nice to have ice available, especially the first night/check in... fine to make your own, but that takes a bit, and having some ice you don't have to wait overnight for is nice. I am a boomer, so the multiple texts over the next couple of days to see how my stay was is intrusive... if I have a problem, you'll know it. you don't need to text me twice a day to check on how I am doing, how I am feeling. Shower water was warm, I prefer hot, but it was acceptable. Still, a HOT shower is a great thing, a warm shower is fine. Give me the option to have a shower as hot as I want, not as hot as the temp regulator says. was hard to figure out where to check in... after missing them the first time, I did see the signage that said to check in at the resort. Perhaps, instead of a text after I get there, use one of those texts before I arrive, to explain that i first need to drive to the resort, check in, then drive down to the rooms. I spent time lost trying to find "the lobby" before I figured it out. My fault, but... my experience too. and I know there's nothing to do about the layout of the rooms, but it's weird to have the door open into the bedroom, and then you walk through that to the living area.

The hotel needs maintenance

Front Desk & Service Observation: While efficiency is important, the check-in experience felt clinical. Room Condition & Housekeeping Maintenance: There are specific maintenance issues in the assigned room that require immediate attention (e.g., f Plumbing, ceiling hand print removed, or noise from plumbing). Cleanliness: The level of housekeeping was not up to standard. Rooms must be thoroughly deep-cleaned and inspected prior to guest arrival to ensure a comfortable environment.

Always a great Gary Con experience!!

The IHG rooms at The Grand Geneva Resort is always exceptional. The room was very comfortable. If a little warm overnight. You’ll have that I. The spring though. The staff is excellent. We’re always very pleased with our stay.

Everyone

This is the 3rd trip to lake Geneva and we will be back again ! Fabulous place to share with our family. Thanks to You All for a job w Very well done

Mixed feelings

We love coming to the Grand Geneva resort but this year there were multiple issues that impacted our enjoyment. The major issues are all with the room. The adjoining door between rooms needs soundproofing; we could hear everything that went on in the next door room and they were a noisy family. The fitted sheet was made for a much smaller m