Hill Country Resort at Canyon LakeRental Guest Reviews

My Review

Room, floor and elevator were strewn with left over trash from cleaning service.

Wouldn't call it on the lake

bed was nice as was the cleanliness. We came to enjoy Canyon lake and the Guadalupe river the hotel was close to both. I didnt like that I couldn't bring my own drinks to the pool they stated due to the " corona" which doesn't seem logical to me- since they still are willing to serve you from their bar area in disposable cups which people left out as trash around the area....overall its a nice place but for the price I would of expected nicer pools and accommodations.

A few minor issues, but overall a good stay

Check-in took a while for staff to find a clean room (5:30pm, check-in was at 4pm). Staff asked if I wanted to drive to room to check and see if it was clean (shouldn’t be my job). Previous occupant’s dirty laundry and trash (3 huge bagfuls) sat at our door until I called the next day to have them removed. Other than the shower not working and the rooms not fully cleaned we had a great stay and had plenty of room. Only one night did I have to park in another lot and walk to our building because our parking lot was full. Street lights or other lighting would have been nice.

Family get away

We rented 2 lodge units with the government rate. We were upgraded at checkin to presidential villas which were wonderful. The rooms were very spacious, clean, and included a washer/dryer we loved. The only negatives were there were a few dirty utensils with coffee stains out back into the drawer and the bathroom faucet leaked. . The pools were well maintained and social distancing was enforced. We were able to use the tennis courts by taking our own tennis gear. We enjoyed a long 3 night stay/weekend. we will return.

Great value

We came with the family at 17 and shared three units comfortably in the presidential suites. Units were very spacious. The big rooms bathrooms and living area made it great for family games

SA Resisent

Accomodatstiond are nice but dealings with hotel staff are lacking way behind to Say the least. Asking to speak to a manager is useless because response is that they do not come in until later in the day or they are in a meeting. If you ask for a manager to call you back you end up speaking To the same staff member you Originally spoke to but relaying the managers response and not an actual manager anyway!

Comfortable bed. Room was clean. Service is lacking.

They need to work on customer service. Very lacking.

Family Get Away

Our family enjoyed our stay, the rooms were clean, and staff managed to get our rooms in same building and same floor. I understand the restrictions with amenities, but times for the pools were very limited and hard to explain to children who do not understand that they are not able to swim. My suggestion is to extend hours for all pools for same length of time especially during holiday weekends.

Fun Stay

The room and grounds were good. We did have a few issues thought..And a question..,.we are Holiday Inn rewards members...do we get points for this stay? The check in area is terrible. Too loud and confusing. Also this was our first stay and the directions to our unit were no helpful at all. We did not know that the property crosses a street. There was nothing in the packet about pool hours and the signs were confusing. The sign had the 10pm closing time and the pool was closed at approximately 6:30-7pm. The lighting in the bath/shower/toilet areas are aweful...way too dim for people with vision deficits like me.

worst stay in travel history

toilet was broke upon arrival ,service man repaired had to repair self after he left, There was a domestic confrontation in the room down the hall that lead to a all night shouting match and car racing 1st night ,0 sleep . Blinds in room were not operational ,bed was broken down so bad only one person could sleep in it. Walls in room so thin you could hear people in other rooms all night. Had call security room above was a wrestling match that went on for about 2 hrs. OVERALL VERY BAD EXPERIENCE.