July 8, 2018
Family enjoyed the stay and look forward to coming back.
July 2, 2018
A Nice Get Away
Very nice place for a an extended weekend get away. I will go back.
June 25, 2018
Clean linen and comfortable bed I really was able to get some much needed rest
June 17, 2018
Recent waterpark stay
The facility was clean and the grounds were as well. However the facility did not do much to help us out or accommodate us with their recent lightning strike. And some of the changes they have made to the waterpark.
June 10, 2018
Fox River Failure
Sorry, this resort looked good from the outside but fell short of what it offers. The hot tub did not work along with other items on the property.
June 3, 2018
Comfortable bed and nice room size
Hotel room should be ready upon check in. When giving a guarantee check in time it should be guaranteed! Then only offering a food voucher of $50 for a snack bar that isn't even open the day you arrive and have to wait an hour. Poor service!!
June 10, 2018
I requested to have my 2 rooms next 2 each other, once I went to check in the rooms were in separate buildings. I had to call IHG and got transferred several times, waiting about an hour. The front desk staff tried to assist me in every way possible but said I must call IHG, because they couldn’t change or fix my rooms. Once I got to the rooms, there was a pile of feces at the bottom of the stairs, I contacted the front desk to remove it, but it was never removed. The water park was closed due to some issues, this was my main purpose for traveling hours away to visit this resort. Management stated that she could not offer me anything for my inconvenience. Mind you I had ten children with me and they wanted to go to the water park, but was stuck with just the swimming pool. The manager did not show any concern for my travel time to the resort and the water park was not available. This is one of the main amenities, I could have went to any hotel and used their swimming pool.
May 28, 2018
very nice service
The customer service was very nice and prompt. If the picnic area was treated it would have been a lot better.
June 1, 2018
This Resort was so beautiful and relaxing! It had the most beautiful grounds. My husband loved the golf course. He was on it everyday of pur stay. It was outside of the city and away from the hustle and grind which is what I wanted. They had lots of activities for guest like movies, horseback riding and boating. It was also nice just to take a walk on the lovely grounds. It was quiet and you could connect to nature. We will definitely go again!
May 31, 2018
Great rooms and staff. Front desk staff is impressive and understanding. Rooms are large, spacious and comfortable.