Tahoe Ridge ResortRental Guest Reviews

Good value

The tram to heavenly is one car on a track back and forth, each trip there and back takes about 5 minutes. Sits 6 people however only one party at a time for covid precaution therefore if there is a line, expect to wait a while. Took us 40 minutes at 9am. Would recommend to just ski down the hill from the tram entrance, didn't see that as an option until we got on. There are ski lockers as an option but front desk staff seemed confused about the process so we just used our parked car as a locker. The two bedroom suite was a nice option for a family or two couples, note that it is two separate rooms that connect by a lockable door in the middle and that door was locked upon our arrival. Hotel staff fixed this within 5 minutes. The sleep number bed was not comfortable for us. Felt like an inflatable mattress. Hot in the rooms even with the thermostat turned off. Can't open the windows. Also very dry, needed water throughout the night and wish I had a humidifier.

Pleasant surprise!

Easy check in! Rooms are good size. Clean, well equipped kitchen regarding pots, utensils other kitchen items. Furniture could be updated and the bathroom vent is pretty loud. Shuttle to the ski lift is very convenient and the wait was minimal. To sum up: we will be back and I would recommend to others to stay here.

A Break

Overall, not bad. I have stayed in a lot worse. The family loved it. Cleanliness wasn't great, but the Jacuzzi tub and fireplace were a big hit with the kids.

Nice room, lacking service

Could have overlooked all issues until I saw a charge on my card for $30 which took hours on the phone to figure out it was for a tour that I didn’t go to. I did not sign up for this and was not interested in a tour. I was there for a ski weekend not a hotel tour. Bad business to sneak charges and tour sign ups in . Also did not get spire elite status recongized and was refused a late Check out. Read previous reviews that complained about rooms being old and dirty. Thank goodness my room was updated, huge (two king bedroom) with two huge bathrooms with jetted tubs.

comfortable and convenient

very comfortable and roomy. great views of ski slopes and mountains.

Inexpensive Close, but run down

The location is great, the staff was fine, the suites need a remodel.

Cama comoda

La cama y la abitasion es super comoda la cosina muy equipada y limpia la Vista desde la recamara muy agradable y la sala tambien muy ageadable en especial cuando estaba nevando.

Great value and connivence

The property is much larger than I anticipated - we were in a building that was considered off property. The room has all the amenities you would expect and was a great value given the location and time of year. The staff was very friendly, however they seem to lack a lot of training. I had called at 9 am to inquire about early checkin for noon, the front desk person initially told me they wouldn't know about early checkin until later and I should call back, before she even had my name or reservation information. I then asked if the room type that I had booked was at full occupancy the night before - she didn't understand my question so I reworded it and she then looked and said there were plenty of open rooms of that type available and early check-in wouldn't be a problem. Unfortunately, our travel was delayed and we didn't get to the property until 4 PM at which point I was told that our room wasn't ready and that they would call my cell when it was, at 6 PM I received a call that they were changing our room since we had waited so long - the same type just different room. I wish they had done that earlier. I also asked for a late check out, was told they would call back, but never was called. All in all we had a wonderful time and enjoyed the property and location and would stay again.

Fabulous getaway away from it all at the ski lift

Convenient Relaxing Lovely people and staff Excellent cleaners All they need to do is get the gondola working full time

Good, could be better

Good amenities. Went there in winter with friends. I wish they let us open the windows to aerate and the swimming pool was a little warmer. Had a great fondue there