South Beach ResortRental Guest Reviews

Good getaway

Had a great family getaway, but was expecting to be directly on the beach. Amenities are great, but toiletries are difficult to get a hold of.

Not very good

Spire Elite member, stay with the chain often. Pools kinda dirty, booked a room for points, 2 adults, 2 children, sofa bed actually laid on our bed when opened up? Really? Booked a room for 4, has 2 chairs to sit on, subpar, stayed in better HIEs before. Wasted points in my view. Live and learn

Spring Break

Other than the bar and lack of dining opportunities it was perfect.

Clean and comfortable...great value!

Reasonably priced, clean and comfortable rooms, will. definitely be back!

Nice vacation stay

Staff very nice and helpful comfortable beds exceptionally clean grounds and facility needs more handicapped parking

High Expectations/Low Reality

I found this hotel very nice on the outside but inside unwelcoming and feeling rushed to leave. As I checked in I was told repeatedly how my room was needed in the coming days. Also there were cleaning supplies left in the kitchen and also the bathroom. The shower head was leaking and loose and would not stay in straight. As a Spire Elite member I was greeted without reconigition. I asked if there were any upgrades available I was rudely told no. As a loyal member this was a very disappointing stay.

Mold in bathroom and services not available.

Recently stayed at the vacations. The layout of everything was great but the bathroom had mold in it upon arrival and hair and dirt on the bathroom floor. Called the front desk to have them come clean the bathroom and was cut off on the phone and was told they would be up to clean it. If they came to clean it while we were gone we sure couldn’t tell. The bathroom had mold in the shower our whole stay. It sounded like their was elephants roaming in the room above us all week from about 7am-10pm. Also, when booking online we were under the assumptions the bar and pools would be open. Only one pool was open and the bar was not. Would not of booked if we would of known the tiki bar was not open. Pros: layout of hotel and rooms. Cons: dirty bathroom, tiki bar closed (not communicated before booking), loud room above us, renovations done poorly (putty on the walls, paint on the bathtub, tape on the doors etc) Would not personally recommend our experience to anyone.

Poor Service--Noisy Hotel

I found this hotel to be noisy and uncomfortable. I could hear the noise from the pool and a loud group that played late into the night. In addition, the "villa" arrangement included sharing with some unknown family that had a child who cried and hollered from wake to sleep. I reported ,my concern to Jo Jo at 8:30 a.m. on March 16th who stated that she would have the manager call me. I still have not heard from the manager. I would have rather been told that there was nothing they could do so that I could check-out , instead of not calling at all.

South beach resort

This place was so nice that I bought into it and I’m sure it will be worth every penny

Great accommodations for price

Definitely would stay here again if in area. Great location, comfortable and nice pool area. Plenty of room for our family with 2 bedroom condo style.