South Beach ResortRental Guest Reviews

Improve

We wish the slides would have been open but we understand. Wish there was more things to do at the hotel like a miniature golf course or a indoor movie theater or have some outdoor movies at the pool.

Villa Stay was A

My first stay at this villa was great. My guests and I enjoyed the space of the 2 bedroom suite, the comfort of having the kitchen and laundry area available. Being that this was my first experience using my club membership I wished I would have spoken with someone rather than book online because I missed out on benefits I didn't realize I had. Maybe someone could have contacted me to review my reservation and inform of all that was available. Next time I will be calling!

Home Away from Home

We stay here quite often and always enjoy our stay. The place is super clean and well maintained. We come into South Beach and instantly feel stress free and are able to relax. The amenities are top notch and the people are great. We will most certainly be coming back in the future.

I’ll be back but....

As a IHG member and HIVC owner, I expect that if I’m told that my villa had a view of the Lazy River or swim up pool bar at check in that I get a full view and not an obstructed view..I know that the villas are assigned sometimes when you check in but I would rather have known at check in what to truly expect. I could have requested a change of villa but I was only there for a short stay. The bathrooms are still dated but clean. I’m looking forward to coming back to South Beach soon so please as an owner, be better at showing them what their yearly maintenance is paying for.

A Great Break during Covid

The rooms were very clean. We felt safe. It's a wonderful place for a vacation.

Great experience

During the times of Covid, they were very good at accommodating and providing what was necessary to make you feel comfortable

Carrie Jo

Very nice hotel. The staff was wonderful. The room could be just a little more cleaner. EX:the fan blades needs to be dusted, but for the most part it was clean. My issue was the weather and that's beyond anything anyone could do.

love staying at South Beach. the lazy river, pool bar.

My whole family had a great time. I own, my brother owns, my sister owns, HICV.

Week Long Stay

Room and resort overall was great, definitely enjoyed our stay and thankful we booked with IHG. Staff was quick to answer questions and provide additional resources for our room. Quick note to mgmt: Please ensure hallways are kept clear of carts (housekeeping) so customers can move strollers and luggage as needed. We had multiple carts parked in front of our room for a majority of our stay. Additionally, housekeeping was rather loud in adjacent rooms as my wife and toddler tried to take mid-day naps. It's mid-day, you have to clean, but noise at times was beyond excessive. Lastly, when cleaning rooms be sure to move furniture in living areas, a few bugs and crumbs were found but luckily we had a vacuum in unit that allowed us to clean the carpet.

Dissatisfied

I arrived at 5 am the guard helped me with getting my room key etc once I got to my room I went to close the curtains and there were opened un drank soda cans in the windowsill. I cleaned that up then started getting ready for bed brushed my teeth just to find hair in the sink that wasn’t mine . Shower door was very squeaky and loud . Wasn’t much water pressure in the shower . I went to check in at 8 am after the office open I told the girl behind the desk about the issues with the room and all she said was I’m sorry and continue to work on my checking and giving me keys and a parking pass . I even went as far as to send an email and got nothing in return from that either .. very dissatisfied.