Smoky Mountain ResortRental Guest Reviews

Great Resort, location, and staff

I would strongly recommend the Holiday Inn Resort Smokey Mountains to others. I thoroughly enjoyed my stay and will return again in the future. The staff was welcoming and helpful. My check in experience was very fast and easy. The decorum at this property is beautiful. The bed was quite comfortable.

Nice place except handicapped parking

We had a very nice stay with the exception of handicap parking. For such a large facility there are only four handicapped parking spaces. Two of the spaces were far from the doors. My wife and I are handicapped and for this reason we will not be returning.

Full kitchen with washer/dryer and a bear

I have stayed here twice. The rooms are clean and the beds comfortable. There is a full kitchen and washer

Great place to stay

Had a great family vacation wonderful room and friendly staff would had been nice if the pool was a little warmer and if the jets on the hot tub worked. It was great to have just about anything you wanted to to within walking distance.Will definitely be going back.Not much for doing reviews but really had a great stay being able to have the whole family in the same suite.

Double Charged

Charged 2 separate credit cards full amount of room rental

nice trip

Stayed for our anniversary, 2nd honeymoon. Loved how the housekeeping staff made the towel kissing swans and placed on bed. Made it a great start of trip just knowing they give it the extra step to reconize the event.

Best room I have ever had

We got upgraded to a signature collection room. The best room I ever stayed in

vacation

We enjoyed our Gatlinburg vacation. The Holiday Inn was in a good location and nice and clean. We enjoyed the huge spa tub in room and the employes were friendly. We chose here because our friends had already booked here.Glad they were in a Holiday Inn. We saw the Pirates show,Dollywood and went white water rafting.All had a great time.

Comfortable, friendly staff but pricey

Spacious villa, nicely decorated and excellent beds. Staff is very friendly. However, the online pictures are deceptive. The resort, while less than 3 miles from the Great Smoky Mountains National Park, is really in a crowded area in the busy and low class tourist town of Gatlinburg. The “view” of the mountains from the villa is merely a view on the Skylift over a bare mountain. Not too attractive either was the hotel pool. It doesn’t have the nice blue color of the picture. It looks like the bottom of the pool was resurfaced with a reddish coating making the water look like a brownish color.

Vacation Time

When I called in to reserve this it was like middle of the afternoon and they got us this room everything went smooth when we show up at the motel everybody was Polite and Helpful if we had any Question they were there to answer them and got to our room everything was nice and clean had plenty room just like home away from home just a nice place to relax for a family