Smoky Mountain ResortRental Guest Reviews

Great place for families or couples

Myself, my two college sons, and my mother-in-law stayed here while attending a church convention. It was wonderful having three bedrooms, one with two queen beds, and three bathrooms as well as a full kitchen, dining room, living room, and laundry facilities. Comfortable beds, large bathrooms, big towels, and a well stocked kitchen were all appreciated as was having plenty of things like toilet paper, garbage bags, pool towels, etc. provided. The front desk staff were so friendly and helpful. REALLY appreciated at the other desk they respected my "no thank you" for a tour and there was no high pressure at all. Great place to stay with kids, with the multiple swimming pools (including in the winter) and the little indoor water park. Easy to walk down the hill to the main strip and especially easy to walk to the convention center. We did have some issues with the hot and cold water regulating in the master bathroom shower that were frustrating but hopefully they'll get that fixed. If you are staying during the warmer months, I would want to know that the A/C has trouble keeping up with the heat during the day, I was told this is an ongoing problem. I would also bring your own pillows unless you don't mind sleeping in a king size bed with small pillows. If you are driving and not flying and it's summer, I'd bring a fan.

Should have better check in experience

Though being a IHG listed hotel they say we are private property and whatever questions you have speak to directly IHG Did not find very good Diamond Elite experience No welcome emenities placed not even water bottles

Could have been better.

The location was walkable to downtown but our over all experience was very poor. I had requested a higher floor so my out of the country family could enjoy Mountain views but instead was given a ground floor room, facing the street with a view of the Super 8 motel. I was told I should have contacted the hotel directly for them to honor my request. They don't receive that information from the Holiday Inn vacation club. I had even paid out of pocket for this trip to make it special. Then the next day we were again told they couldn't accommodate are request even though there were many rooms with lights out and the parking lot was practically empty. Then they told my 87 year old mother to find her own luggage cart and that we should be washing our own towels. As you can see they failed in numerous areas of customer service. The splash park was enjoyed by the little one even though it is in the hotel next door.

Great place in Gatlinburg!

I have stayed here several times and highly recommend it for others. Great rooms, friendly staff and excellent location. You can’t go wrong here.

Weekend Escape

Hotel was clean location was great . Staff was very friendly. Cons were the noise level was extremely loud you could hear everything outside. Easy to get lost getting to and from pools and breakfast area . Told to wash my towels.

Location!!!

Friendly faces at the front and very helpful. Great location!!

Gatlinburg get away

The hotel is being remodeled. Noisy. It was noted when the reservation was made. Upon arrival, the lady checking us in sent us over to get us signed up for an Owners tour the following day. Horrible mistake. Met with Matt at first and it was mainly a get acquainted. Using the IPAD to ask questions to go into their marketing program, so when the brief is done it leads them into more questions. After the tour, Matt took us to meet Noah which was a hard seller of the ownership program. After he tried to approach a few different ways and we declined, he got visibly angry and walked off. Matt then moved us to meet their final salesperson, Boudreaux, and he tried to sell a different plan. We said no again and then checked out. The 90 minute presentation last 2 hours and 20 minutes. The ownership plan was 50K but today is on sale for 40K. It was 8K down, 1700 closing cost, payments were 680 for 60 month at 16.25% interest. Who in their right mind would consider this. It also has 2700 per year assessments.

Excellent properties

We’ll stay here every time we visit Gatlinburg if we can get in. Definitely don’t like the sales pitch to try to become an owner, especially when we are already owners and could not book the property as owners. Not too bad because we still got to enjoy the facilities as the general public. We are addressing the ownership problem.

Don't have the time share people hand you your key

Dont have the time share people give you your room key kinda intimidating

Get away

It was a very nice hotel . The only thing I didn't like there was not no restaurant on site very little food too choose from