Scottsdale ResortRental Guest Reviews

Hire a night person!

Mixed review for sure. The room and property were great but the service was terrible. As a first responder I book rooms all the time last minute. I have never been to an IHG property that does not have a hotel employee after 11pm until I came here. Was told there was no one to check me in by a third party security man. Once I contacted IHG directly the security man finally let me into a room with his master key. Was not able to leave the room to get my bags without propping the door open because we were not given keys to the room. All of this could have been eliminated by simply hiring a night desk person.

Great Time

Kid friendly but also provides adult pool to relax-

Best hotel I've been to.

I was so suprised at what I booked. I wanted the pool, but got so so much more in the process.

Summer get away

Great place to get way to with the kids! My kids had a blast.

Staycation

First time was a great place for kids my son loved the pool with the slide and it’s nice that you can bring your own food and drinks. I definitely will stay again.

Great experience

We really enjoyed our stay at this property. We had never used Holiday Club Vacations before and this experience exceeded our expectations because of the friendliness of staff, beautiful accommodations, and beauty of the landscape.

The Good: The room was a decent size and included a full kitchen, which could be convenient for longer stays, though we didn’t use it. The general layout was comfortable enough. The arcade was a nice bonus for kids and helped fill some downtime, though it’s definitely overpriced. The Bad: Cleanliness was a major issue. When we opened the sofa bed, we found pubic hair on the sheets, and there was no blanket provided, we had to call and request one. At the pool, there were no towels available. Only after asking were we told they’re in the closet in your room, not helpful once you’re already wet. Soundproofing was poor. Conversations outside your door sound like they’re inside your room. As a Platinum Elite IHG member, there was zero recognition: no bottled water, no welcome amenity, not even a greeting. IHG advertises perks for elite members, but none were provided. The water slides only operate from 10 AM to 7 PM. If you’re staying just one night, that means you can only use them from 4 PM to 7 PM on the day you arrive. You can stay after check-out to use the pool, but there’s no facility to shower or change afterward. Also disappointing: the market, bar, and café all close at 8 PM, which is inconvenient in a vacation setting. And despite 100+ degree heat, there are no water stations or drinks available by the pools, a basic amenity that’s surprisingly absent. Bottom Line: Aside from the room size and arcade, the experience left a lot to be desired. Poor cleanliness, early amenity hours, lack of elite recognition, and missing basics like poolside water or towels make this resort feel more frustrating than fun. Not likely to return unless things change.

Charged for vouchers used

Was given 2 $15 vouchers for breakfast and was charged for my order . Nobody seemed to k ow how to fix it . Was suppose to get sliced by management when they got there , didn’t happen

Great property.

Fantastic property. Good location, comfy, nice pool areas, nice activity center for kids. Only downside was super thin walls between us and the next room. You could hear every word the other room was saying just like they were in your own room.

Great place

Great facility, pools and pool area very clean. The buildings all have easy access to pool and main buildings. Activity center well maintained and the activities director very engaged. A great vacation spot for all ages!