Scottsdale ResortRental Guest Reviews

Disappointed Longtime IHG Customer

We are extremely disappointed with our booking experience. We attempted to book using our pre purchased booking voucher to schedule the resort tour with the possibility of purchasing the timeshare for our family. We were denied availability only to turn around and book the same stay using our IHG. My husband was so disappointed with our booking experience that when we arrived he turned down the tour. He said if they treat us like this as lifelong IHG members I can only imagine the poor service we would receive purchasing a timeshare package. Mind you we pre purchased the package for the purpose of taking the tour. Nonetheless we were extremely disappointed with this stay. Not to mention we were celebrating my nieces 3rd birthday and visiting family during this visit and absolutely nothing with this visit went well. I had such high hope for this location because we are frequent IHG users and have been previously satisfied with them. This trip was extremely disappointing to say the least. Plus we traveled all the way from Virginia only to receive such poor service which ruined our family weekend. We ended up taking the family event to Great Wolf instead of staying at this location to host our family event.

Excellent Experience

Rooms are very spacious. Did not expect them to be as big as they were, literally an appartment. Staff were very courteous and helpful and answered all my questions. Kids pool was also great and very clean. Would definitely stay again at this hotel.

Awesome place

We had a great time and this hotel feels like home. It was our second stay.

Great Value

The property was great and the room was very spacious. My kids had fun in the pools and the food was great. The beds were on the firmer side.

Overall nice place

Great economical place for a staycation with the kids. The rooms are huge and the main pool area was a hit. The arts and crafts for the kids were great too. We had a weird smell in our room and issues with the thermostat dropping while sleeping. In the end, it’s a great value and we’d come back again.

Very spacious 2 bedroom Villa

We loved the size as we are a family that needs space.

Fun environment

The kids had a great time and the foood was awesome

Way better than I expected

I was one adult with four kids and every single employee I asked for assistance from was friendly and helpful. Literally no matter what I asked they helped me get what I needed in one way or another.

Great stay!

Overall stay was Great! Pools were located throughout the property made it convenient when traveling with a kiddo. The room was extremely clean and spacious, perfect for relaxing after a day of swimming.

Great location

Location is great, quiet neighborhood, easy access in and out, freeway close by, restaurants close by. 2 room suite amazing and worth the money, on-site restaurant very good ( we had lunch only) great atmosphere.