Scottsdale ResortRental Guest Reviews

NOT a "Resort"! AND staff misled on almost EVERY need/expectation!

First, I am a Platinum Member here, and a Lifetime Platinum with another big brand, so I take reviews seriously. First, this place is advertised as a resort - it is NOT! It is an older renovated hotel, with NO elevators - ALL 3 floors require stairs so forget heavy suitcases - particularly for older guests. The air conditioning is VERY loud. The cable TV reception went out often. The rooms are big but dark with low ceilings. We stayed in a 2 bedroom - the 2nd bedroom only had a full - NOT a queen bed - so forget any 2 people sharing. (Our second child had to sleep on the pullout couch.) For these reasons alone, it is not a "resort". Second, my family and I were in AZ (from WA) for my surgery at Mayo. I called this hotel directly prior to our stay to see if they could assure a quiet area and room, with a view. We were ASSURED BY STAFF of all requests, and were even promised no one would be next to us "due to their summer slow period". We did NOT have a view. The Fairmont Princess was loud next door. The hotel was VERY, VERY empty (which could have been nice for my recovery). But then the next day we hear noise next door at 10:00 in the morning and we suddenly have neighbors. (Yep, apparently you can check-in here at 10:00am.) Finally, after everything, I called the front desk and from there the hospitality stopped, and the run-around, denials, finger-pointing, and excuses ensued. BE CAREFUL HERE. There are too many other beautiful hotels (including Holiday Inn's), and RESORTS to stay at in Phoenix and Scottsdale.

Exceeded our expectations

We rented a three bedroom villa during our stay in Scottsdale. We were a little skeptical at first because of the low price. It exceeded our expectations. It was beautiful and spacious. Every room in the villa was updated and very clean. The staff was friendly and helpful We were given a large amount of fresh towels when we requested them. There was always someone to greet us at the door when we went into the office. The staff was friendly and took pride in what they were doing for us. Everyone seemed like they truly enjoyed their job. One of the two open pools was right outside our door. We used both pools, which were very clean as well as the pool area. We were disappointed that the restaurant renovation was not complete , but there were a lot of great restaurants in the area. We would highly recommend Holiday Inn Club Vacations in Scottsdale.

Fair Value

For the price and nature of my stay, it was a good value.

Worth It.

I sent my friend and his girlfriend here for a night to celebrate their anniversary and they had an amazing time. The location is perfect for anyone looking to experience the north end of Scottsdale.

Great service and clean room.

The hostess at the check-in counter was very friendly and helped us find a place to eat. Very professional atmosphere. Great service and the room was very clean and comfortable.

Very pleased with our stay at this property.

Great value and would definitely stay again when we return to the area.

Great all the way

I would definitely stay at this again. Price was great!

great room and nice location

we did not have any complaints about the resort,it was a wonderful experience.the only thing i was disappointed with was the lack of any recycling bins or locations.

Great Place

All expectations were met. Nice place you'll love it.

Overall ok but not "high end" service

Overall, we were actually happy with our stay but I think we maybe downplayed our expectations based on reading reviews before we arrived. The floors of our suite were dirty...we just quickly cleaned ourselves with spare towels because we had some issues/delays with check in and getting a partking pass and did not expect to get much in the way of quick/effective response from the staff/service. One thing I forgot to mention in my review to the hotel was that the walls/ceilings see to be REALLY thin. We were on the bottom floor and could hear the people walking around above us whenever they moved around. Luckily for us we spent VERY little time in our room and were up early but I also remember woking up at night and having a hard time getting back to sleep because the person in the room eithe next to us or above us was snoring and as I mentioned the rooms/walls are ANYTHING but "soundproof". From an overall hotel standpoint it's not terrible but if you are expecting a "high class / quality resort experience" I would recommend going elsewhere or come here but keep your expectations low. Pool and hot tub area were pretty nice. Place was under constrcustion so we did not get to try out the restaurant/grill (not open yet). Fintess center was not elaborate but woudl have been acceptable to us...we were up early most days though and were out on hikes/etc so we did not use it.