Orange Lake ResortRental Guest Reviews

Will go again!

Great place, value for money. Something for everyone!

Awesome property poor services

We thoroughly enjoyed our time at Orange Lakes with the exception of a few major complaints. The fire alarms went off daily and the wait time from calling the front desk to turning the alarms off was approx 45 minutes. We had no choice but to go outside because of them blaring through the hallways. The restaurant by lazy River is terribly understaffed and you are ignored for 30 minutes before someone realizes you are sitting at a table waiting to order atleast a drink to start you off. On the last night of our stay before a very early morning flight, someone forgot to turn off the pool music and the bass was blasting through 4am. We called it in at 2 and 3 o’clock and I’m sure others did too and it was not turned off until 4 am. The front desk was rude when we complained and not sympathetic at all.

July 19-22

IGH rewards members need new manager at pool restaurant

Overall great value and location

This is a very updated venue with various attractions I am pleased and so is my familt

Lack of Customer Service

The resort never answered the calls at guest services while we were out and about enjoying the local attractions and trying to make arrangements. We still have not been able to speak to anyone who could help us from the resort or IHG in regards to our refunded days from a trip cut short (3-4 weeks out from departure). I hope other holiday inn resorts are better than the resort at Orange Beach or we have wasted our hard earned money on a vacation club that simply cannot follow through for their customers.

Could be good prettier

Need partial refund. Good for relaxing. Close to any place you’d need to go. Everything at the resort costs, SUCKS!

Best Resort Ever

This resort is a great location, plenty to do on-site, will definitely visit again.

Great

Everything was wonderful. It would've been nice to have a better map of the property because it's so huge. Everything closes at 10pm so there was no night time entertainment.

Checkin Is exhausting

Please do not expect to just check into the resort upon arrival. This task is daunting, especially if you’re traveling with children and didn’t sign up before hand for on off the timeshare tours… it took almost an hour After arriving and texting the number to put me the que just to check in. We were tired and had hungry kids, but the time it was my turn I left the kids in the car thinking I was just running in to does my id and grab key cards and I was hounded by the salesperson! To the point I had to ask him for my room number and key card bc I kept telling him I wasn’t interested in the tour and had hungry kids in the car…long story short we finally arrived to the villa only to be surprised the room is still being cleaned! We couldn’t unpack and rest and had to leave with our luggage and just found a restaurant to by time.

Comfortable room and great amenities.

First room smelled badly of cigarette smoke but they made it up with the new room and the kids enjoyed the amenities.