Orange Lake ResortRental Guest Reviews

A big disappointment in 2025!

I am a Platinum Member. Last year we had a wonderful stay, but not in 2025. We were put in a two bedroom that the showers were not handicap friendly and were no doubt the oldest rooms there! I used 80,000 points for our reunion. We had to sponge bath my brother both nights. The logistics of the kitchen were awful too. An opened drawer hit the oven & the refrigerator door, if you were a heavyset person, you would not be able to open. It would have been more of a hassle to move because your check-in time is 4:00p & checkout time is 10:00a. Registration made such a big deal that I was a Platinum Member, but gave us the worst place on the property! What a waste of 80,000 points!

Horrible experience

I’m IHG Platinum member by far this is the worst experience. The check in front desk told us there wasn’t upgrade available but I saw there were still plenty higher room categories on the app. We also were told late check out would be honor only to find out we needed to leave at regular check out time by 10AM. I traveled with my kid and just asked for an hour late, truly disappointed. The room was spacious; however, bathroom looks rundown. We ran into issue with the tub upon arrival. The maintenance guy was able to get it fixed asap but still inconvenienced given how much points we needed to redeem. As a Platinum member, this hotel has questioned my decision to stay loyal with IHG. Will not return.

Great resort!

Love the resort. Lots of activities, no reason to leave. We live 30 min away and come every weekend. Best resort in Orlando! It's like its own city.

Awesome place to stay!

This was such a wonderful vacation! Everyone was so friendly. The grounds were absolutely stunning. We had a wonderful place in West Village overlooking the pond. The kids had so much fun in the lazy river, they didn't want to do anything else! We laughed so much during our stay. Our villa was newly updated and just beautiful. I have not one thing bad to say.

Our Very Pleasant Stay.

We enjoyed our stay! There was a last minute change in plan for my brother and his family to stay the night. Jose at the check in desk made it happen for us. Shout out to Jose for taking the initiative to try and make it happen. I saw him seek approval from his Manager by going into the office. Your effort did not go unnoticed, Thank You. So a huge shout out to Jose and his Manager for making it happen for us. The accommodation was great, well maintained and very clean.

Beautiful Place

Gate officer I believe his name was Angel gave us excellent directions into the resort and was very nice. We felt welcomed.

Very comfortable beds

Great customer service. Angel Toro from the from gate was very helpful and showed us around the resort and made us feel really comfortable. He went above and beyond.

Mrs.Short

This was a very well-maintained property was just there for a short time but definitely will be back with the granddaughters. One of the friendliest check ins I've ever experienced..

Clean and spaciout

The room was very clean and spacious. Will book again but I would try to be placed closer to the pools and activities. We were far in the back and had to drive to the activities.

Guest Beware!

l As a platinum elite member, I need to bring attention regarding our stay at your resort. The reason I am reaching out to you is that we had a problem during our stay at your Holiday Inn Resort on August 14, 2025. We originally booked your hotel for wonderful amenities to celebrate our son birthday. However, the hotel stay experience was very disappointing and unpleasant. After we check in, we found the pool were closed for the day. So, we did not get the time use your hotel amenities but we were charged for it. To make things worst, after returning from the Disney park to hotel, there was no water running to take a shower after long day and was not able even brush our teeth or flush the toilet. We were never given any notice after we checked in to room 5553 about water shutoff. We try to call front desk, nobody answered after a hour on hold. The water was shut for 8 hours not until the next morning. We were planning to buy timeshare in you resort and become owners of your vacation club. However, after this horrible experience, we changed our mind.