Orange Lake ResortRental Guest Reviews

good resort

the resort itself has an excellent environment but the appliance need replacing more often the coffee maker took forever to brew dryer smelt bad phone keep ringing but overall a very nice resort

Value Hotel

This hotel is no better than a budget motel. You can tell that there is a disconnect between the management and the housekeeping and grounds staff. Outside of the check in process, we were never spoken to by any members of the hotel staff. I was disappointed in what potentially could have been a great vacation. The property is very dirty.

One Bad Experience

This resort was under construction. I will say I feel a paid a moderate price for what is normally a very nice facility. However, the construction was not monitored very well. The workers had no regards for customers and blocked the only working elevator off for at least 15 minutes every time you tried to use it. In some instances I waited 45 minutes for the elevator because my room key would not open the stairwell doors to give me access when I did try to take the stairs. Parking was terrible and it seemed to take forever to find an open parking space with most being taken up by construction workers. The reservation call center approved a 2 pm late checkout and the local facility manager said this was not a possibility at this facility. Spent roughly 1 hour trying to talk to different customer care representatives during my stay to determine why I could not extend my checkout. Asked the reservation call center to put it in the notes and of course they did not, so because I did not have the name or extension of the reservation specialist I spoke with, I had to argue in order to receive the late checkout. I was awoken by housekeeping several times starting at 7am. I would imagine this facility would be very nice if it had better management and or more care for customers by those working in the actual facility and not a call center just managing calls for hundreds of properties.

September stay

We enjoyed our stay at the facility. The staff was pleasant and the resort was clean. We did not take part in any of the time share presentations. We were there to enjoy some time without having to worry about anything, so we made it very clear that we were not interested in any way. We paid online prior to arriving so there were no strings attached. The facility is geared towards younger children with an arcade, lazy river, put put golf etc. Our 16 and 17 year old children brought some friends and they did get a little bored. A golf rental for them would have been a good idea. You had to have a tee time in order to get a golf cart. You do not need the wrist bands to go in the lazy river; you can just swim in the river without them. The wrist bands cost $9 per person per day!

Needs a little TLC.

The kitchen appliances are old and need repair (some rusted), I thought timeshares were suppose to be in top shape and in order. Surprised that the movie room is just fold up chairs with a movie; who wants to sit on a hard seat for two hours..how about comfortable chairs..just a little money more and it would make customers happy. The front door had gap space under it and you could see daylight; bugs crawled under it-needed a flap. The bathrooms at the River Island were dirty every day and smelly-how about a custodian? Looking at the big picture, the place needs some TLC.

Excellent customer service

From the time I arrived until my departure my stay was excellent. The staff I encountered were very focused on making sure my needs were met. The unit, grounds and facilities were clean and inviting. I would highly recommend.

Great Resort

Great location and Great Resort with very friendly staff. The amenities are well above my expectations.would recommend to anyone looking for great value with the extras for a vacation .restaurants at your doorstep.

Avoid this resort at all cost unless:

-you are interested in being harassed by time share sales people Very disappointing experience! Neither the staff nor the property were up to standard.

Great value.

We were just planning on spending the day at the lazy river and then going home, but thought we would see if there were any last minute rooms available. To our surprise there was and we were even able to check in early. The villa was much more than we expected and very comfortable. Our only complaint was the yard service people started at 7 in the morning which made it impossible for my husband to sleep in. The bedroom was also right on the main street and the traffic was a little distracting. We are planning to return in October for a longer stay with both our families and are looking forward to it!

A pleasure as always

It rained every day and the waters edge are was closed, but there were still plenty of activities for my family to enjoy at Orange Lake.