Orange Lake ResortRental Guest Reviews

Double check that you have your personal item before you check out!!!

I love Orange lake, and I was just wondering if anyone has ever left any personal items at the property? The reason for asking is that my wife and I are at Orange lake a lot because we love the place. But last year my wife left her coat and she didn't notice until about an hour after leaving for home. She called to inquire about the left coat and she was told they would check and call her back. Ok, days go by and no callback, so she called them back to follow-up and she was told there was no coat left in the room. Now fast forward August 22, 2019 we check-in got our room. The room was a 3 bedroom for 8 days, one bedroom had a smell of urine. So we called to have our room changed and was given a new room. We packed up all of our bags, at least we thought, and exchanged our keys out and was moved a few doors down same floor. Within 30 mins of moving into our new room we noticed we had left a Swiss backpack with personal items in it. We called the front desk to let them know and was told they would send someone to open the room back up so we could get our Swiss backpack. We waited for about 45mins and no one came so we called and they said that the person should have been there by now but it took over an hour. Finally, security shows up and let us into the room. We looked for the backpack it was nowhere in the room to be found. Because Orange Lake management/property have no "lost and found" procedures in place at all, my question is not to them but to other customers. If you were misfortunate enough to have left a personal item/items at the property, how was your experience? Did you receive a crazy response as if they were sorry or better yet, as though your item was never left there? I'm curious!! Yes, it's outrageous that such a large property has no customer follow-up procedures in place nor do they have a process in place to assist customers in the recovery of "lost and found" items. Here's a thought, maybe installing security cameras in the parking lot to see who's walking away with the customer's item/items could prove very beneficial to the company as I'm sure "TRUSTWORTHY" is listed somewhere in the company's guidelines/policy/procedures.

Safety and cleanliness issues

My wife and I rented a 2 bedroom condo for a long weekend and we had other friends there as well. My wife noticed a large yellow stain on the comforter. I also noticed in one of the rooms the smoke detector was missing from its bracket which is a huge safety concern. I did not notice the smoke detector until the last day as no one was staying in this room, however if there were a fire from that room or near it we may not have been alerted in time to leave the room and call for help. I called customer service and was advised that there was no manager on duty at the time i called but was assured a manager would call me back. This was 6 days ago and no one has called me back. I was only going to make sure they knew the situation as i would want to know if my property could possibly put someone in danger and if my property was unsanitary. Now i am writing this review because no one called me back after 6 days so the customer service is definitely poor.

In wait for Hurricane Dorian

Although Storm missed us, facilities were not returned to normal quickly, e.g, pol, miniture golf, welcoming party on Sunday night. In fact was told Sunday night party was on only to find cancelled 30 minutes prior to party. Guest lounge closed for multiple days even though no apparent reason.

Been coming for years

Love this property.Thos is just a review of my last visit we have had plenty of visits with no issues. Encountered some not so friendly people at check in. A lot of I dont know responses to simple questions. Room had a wet carpet and a moldy wet smell. Called the staff nothing was done. My 10 month old son who just started crawling was all over the wet carpet. This was not so pleasant. We should have been moved.

Always a great stay!

Beautiful resort to stay and relax. We always enjoy staying here.

Good service

Good service and great staff I will recommend to friends and family.

What is going on here?

The check in was fine. Friendly front desk and all, although the hard sell on the vacation club was a little much, even after going through the whole pitch, I agreed to the resort tour, and then discovered I want even eligible because of the date of my flight. There's 20 minutes I can't get back. Then the room. Clean, quiet, initially I thought it would be great. First the tv in the living room didn't work, oh well. Then the sink in the bathroom wouldn't drain. This is getting annoying. Then the dryer didn't work. Ugh. Then I looked at the front door, it had been kicked in at some point destroying the the safety bolt and door trim. I cannot fathom how that goes overlooked. We stayed for 4 days, and never had housecleaning come in for anything. No clean towels, no shampoo/conditioner/soap. And with no dryer, that really sucked. Then, on check out day, I couldn't get a checkout later than 10:00 am. I have never had a problem getting a late check-out at competitor properties I stay at. Lastly, I only chose this hotel based in air miles, and paid the taxes and fees there, then had to pay more fees again at the front desk. This will be the last time I stay here.

Best Vacation Place

This place is amazing. It is so relaxing and everything it luxurious.

Great family hotel

This hotel offers a clean, spacious comfortable room for families with lots of amenities and activities for all ages. River Island offers everything you need for a relaxing and fun vacation without having to leave the resort. It is a cash free resort which is very convenient. It is also in a great location for shopping, restaurants and theme parks.

La habitaciónes bellas muy comodas

Me encanta este hotel es como mi 4ta ves que voy , desde el primer dia que fui quede enamorado de sus instalaciones, d la comodidad de sus habitaciones, d lo divertido d sus piscinas