Orange Lake ResortRental Guest Reviews

Very clean and comfortable

Rooms were very clean and comfortable. We loved having a kitchen and dining table. We stayed in a 2 bedroom villa overlooking 2 ponds. It was very quiet and relaxing. We enjoyed the resort and the pools. We will stay here again.

Not relaxing. Terrible communication. Overpriced

It started with booking and I should have stopped right there. It was a painful long process trying to book our reservation. It took literally hours with people who spoke horrible English and getting three different quotes should have been a clue this was not going to be good. We were finally quoted a decent price and booked with IHG( never again) when we arrived at the hotel to check in, suprise! The quoted price was no where to be found. Had to spend an hour explaining to the manager Gabrielle, what had transpired with IHG. Only to be told I had to call them again and have someone at IHG listen to my conversation to prove i was indeed quoted the price I said. Another 2hours on the phone ( literally not exaggerating) they must have listened to the conversation because they agreed to refund us the difference. I gave Gabrielle the case number and was told he would look into it. I had to call 3 times and finally go to the office to speak with him directly . Just to make sure this refund was indeed being done. No one wanted to tell me exactly how much wss being refunded. It wss like pulling teeth!. We then were still committed to attending their time share. Another nightmare. All so you don't pay full price for use of tubes for their lazu river and putt putt golf! That's all that was open. And they charge you extra to use!. When I was finally able to speak with Gabrielle, he said he would be available to go over our bill at check out so he could explain the refund and breakdown of the bill. ( we upgraded for 20$ a night) at checkout we were told Gabrielle was off today, lovely. And the bill was a nightmare to resd, much less understand. I told the manager who very lamely went over the bill, the very least they could do was drop the upgrade charge for such an awful experience. Nothing. Silence. We will not only never stay there again, we will tell anyone who asks, don't stay thete and definitely do not use IHG to book anything!

Great resort

Had an amazing stay. Even though some amenities were closed... who cares when you had a nice big pool to lay beside.

Orange lake stay

Was great! Will stay again and reccomend to family and friends. Very clean.

Villa was clean

The villa was so clean and it was at the top of cleanliness chain

El tipo de habitación

Yo elegí villa y me dieron edificio hablé con una persona en el mostrador y me resolvió un poco pues igual no fue una villa deberían de calificar el lugar donde uno quiera hospedarse

Family Vacation 40th Birthday

We love this resort and the kids always have a great time

Excelente todo

muy lindo y todo bien lindo estoy pensando volver de nuevo me encanto mis vacaciones en este maravilloso hotel Gracias a todos por la atención y el servicio a pesar del virus todo estuvo execional gracias holiday inn

Great Value

Great hotel, clean and courteous!!! Great pools and lots of fun for the whole family!!!! Very relaxing room and spacious.

Bruce

Awesome resort and great staff. Enjoyed our stay and would recommend to a friend