Mount Ascutney ResortRental Guest Reviews

Poor check in that took 2hrs...

Upon checking in it took 2 hours to actually get into my room. I was given the wrong keys access to someone else's room and it occurred multiple times. It was the most exhausting check-in process I have ever gone through. The rest of the hotel was fine but the check-in process was horrendous.

Holiday Inn Name w/o Quality Of Service

Expected a Holiday Inn experience, was very disappointed. Was told at the end of a 4 day stay that they were in fact, not a Holiday Inn by the clerk at the desk, and that is why we never recieved room attendants. Was told "we offer free washers and detergent so you can wash your own towels and linens" when we asked why we never had fresh towels, fresh linens, or any trash removal. WIll never go back, will not recommend.

Sensational!

Very comfortable and spacious rooms. The fully equipped kitchen was very useful as we had a family of 5. The resort is situated in a beautiful, secluded area but only a few minuets away from the nearest town. We will definitely be staying there again.

Weird decor, no coffee

We initially were unable to gain access to our room. We were issued FOUR sets of new keys and after multiple trips from the other building our room was in, I finally asked to have a new room. The room itself was similar to what I paid for, but I definitely over paid. No continental breakfast was offered and when we woke up early to attend the event there was no coffee available; which stinks.

detalles

Habiendo hecho la reserva en el mes de junio y siendo platino elite, no se me pudo dar la habitación en el complejo principal del hotel.

Great Service

We loved that the front desk staff, when the room wasn't ready at the time we arrived at 4, handled it professionally, promptly and courteously. They also provided us with a great upgrade to the 1 bedroom, two story. The room was fantastic - very clean, well stocked and well maintained. It was also a nice and quiet stay - we did not hear any other guests. Also, the restaurant - the manager/chef Hafid R. (apologize if the name is spelled wrong) and bartender Steve in particular - was very professional and served fantastic food. They were very friendly and knew the area/history very well because they were locals and that was great to see.

Nice place

Dang bar/restaurant never opened during my visits. Room smelled like rotten fish. Air deodorant took care of that.

Great location

Just look up the area and you will be impressed!!!

Fantastic

Booked a stay to celebrate my birthday. Great place wish I could have stayed longer.

Good place to stay, but...

It is a nice place to stay in the magnificent nature of Vermont, but this property has some flaws. The housekeeping is absent. Unless you are staying 10 days and longer, no garbage is thrown out, no rooms are cleaned, no fresh towels nor bed sheets. You have to throw your own garbage and wash your towels in the laundry. If you want the staff to do it for you, the charge is $8.00 per towel. If you run out of toilet paper or soap, good luck find someone to deliver it for you. You will be better of to go to the supermarket and buy it yourself. This is unacceptable! The lights in the bathroom are very dim and there is no shaving mirror. There are no full length mirror anywhere in the appartment. Ladies good luck! The bathroom did not smell fresh upon arrival and needed to be infused with the Parfume. The shower head was broken and it took 2 days and 4 service calls requests in order to be fixed. Way to go IHG!!