Lake Geneva ResortRental Guest Reviews

Love this place but this stay was not as good as before.

I answered honestly and choose not to have any one call me back. If you could not help me while at the resort why would you call me back now. I would have liked the problems rectified at the time. But after several calls and talking to the manager no one really seemed to want to rectify.

Great experience

Wonderful time, great view and fabulous golfing. Did not eat on the grounds but the morning buffet looked good.

Great Room, loud neighbors

The rooms are laid out great and have everything you would want. The bed could have been more comfortable. We had neighbors on both sides loudly partying until the wee hours of the morning.

Child Friendly Amenities

If you have young children, there is plenty for them to do. You will be thrilled with everything offered on property and a trolley to get you there. A petting zoo, stables, playground, pools, and much more for adults!

Late with check in and tvs didn't work

The rooms are nice, but my biggest gripe is that the check-in which is a late 4pm already was pushed to 4:30, and I have two little kids and the party was 9 so when we arrived early thinking we could check-in the wait sucked. Then, the televisions did not work. For both of these things, I would have expected some money off of our stay or a free dinner somewhere, but only an I'm sorry was given.

Registration

Registration for the Holiday Inn Geneva Wi was very difficult to find Not clearly marked. I brought it to the attention of the registration staff and was agreed with. I got the impression nothing would be done to correct it for future guests.

Great Resort

Hotel is very old and worn. Overall resort is amazing, but we will stay in another area during our stay. We never got our room serviced during our stay and it seemed that there was constant work being done on the resort.

valet

Kolin, one of the valets was friendly and very helpful in answering our questions. breakfast Hostess on 6/28. when I asked where I could get coffee, went and got it and delivered it to me quickly.

Great time

Enjoyed the resort fully - nice outdoor pool, very courteous staff members, clean room, gas grills available and well taken care of. On the grounds of Grand Geneva, which offered multiple avenues of entertainment/dining.

this is not a holiday inn we are used to

never saw anybody from holiday inn. grand Geneva manages this building for them on their property.. any questions I asked I was told to ask holiday inn. beautifull grounds..holiday inn should get rid of this place. go to a holiday inn express and is better then this place. can hear people talk normal in next room. will find someplace else next time I go to lake Geneva. never was told this was not a hotel. this is a condo . if that's what you want fine. had trouble finding the place. no signage. found building by driving around. then found out you had to go to grand Geneva to check in. that place is nice.