Galveston Seaside ResortRental Guest Reviews

Nice place but no elevators

Nice place great activities. Should have been informed of the lack of elevator access.

Our stay

When I checked in I had to ask for information on places to eat or visit. All the pamphlets are in a separate building instead of in the lobby. The first day we were there, there were 19 people out by the pool. When we went to get towels they were out. The next morning we decided to get towels right away. When we went in the activities room to get them they had to radio to someone to bring them clean towels. Just thought they would’ve been better prepared.

Seaside Resort

Very beautiful resort and stay! The heated pool was amazing Loved everything about our stay! The cleanliness of the shower could have been a bit better but still loved the stay overall! A must!

Not a club member

You will not be treated well if you do not join their club experience. While booking they show beautiful pictures of the rooms and pool but, they don't tell you those rooms are for the member, you will be on the other side of the road with a cold pool and no hot tub. We had to call and ask for fresh towels. The shower curtain was not long enough to protect the floor and the water in one of the showers would not heat up. This hotel was not one I would return to.

Great View but little else

Stayed in a 2BR Villa. We had a great bay view to relax and watch the sunset and wildlife. When I booked the room, I chose the hotel based on the two swimming pools shown on the website; however, I found out upon check-in that the beach side swimming pool is only for guests who book a Signature room. I also found out the villas were part of an old time-share property, and while they are nicely sized, they need to be updated with newer appliances, decor, paint, etc. Maid service never stopped by to replenish anything, so we only had one package of coffee and full trash cans. No big deal if they don't do that sort of thing, but it would have been nice for the front desk to let us know that. Unfortunately, the front desk was too involved in trying to get me to attend a 90-minute presentation to get IHG points or pay $30 if I didn't attend. I signed up for a weekend family getaway at a hotel, not a timeshare presentation - wouldn't recommend this hotel

Fun things for the family

The place has so many fun things for activities for your family to do. The up to date rooms are really impressive and I would like to stay there again. I was surprised that they didn’t offer a cleaning service during the stay but other than that we really enjoyed it.

Misguided Marketing & Timeshare Presentations??

I booked a family weekend getaway after a business trip in Houston. I booked us a 2 Bedroom Villa Grand with 2 King beds and was very excited to see that the property had two swimming pools, in addition to both views of the beach and of the bay. When we arrived on Friday evening, I checked in and was told to walk across the room to the Vacation Station to obtain my parking pass. Here a very nice lady tried to get me to listen to a presentation because Holiday Inn Club Vacations recently purchased the Silver Leaf Resort (timeshares), but "we're not a timeshare." As tired as I was, I said yes to the presentation for the next morning. I ended up not going to the presentation because my allergies flared up, so then I get a phone call with a message from the manager telling me he'll have to charge me $30 for not coming to the presentation. Ugh! I booked a hotel room; why I am getting harassed about attending a presentation! I really don't care that much about getting 25,000 points! We get to our villa in Building 17, and while we had two bedrooms with king size beds, 2 bathrooms, etc. all the appliances are very dated. The balcony boasted the best part of the villa, as we had a wonderful bay view to watch birds and other animals. The misguided marketing comes into play in that we could only use one of the swimming pools. You can only use the beach front pool with swim up bar if you book a signature room. Had I known that I would have booked a signature room because that swimming pool was one of the main reasons for booking. I'm not as annoyed about that though, because the water was a tad cold to really enjoy. We stayed for two nights, and no one ever came to check the next day to see if we needed fresh towels, more coffee!, or even take out the trash. The villa had two AC units, and only one worked really well. Thankfully it wasn't too hot outside so we weren't that affected. I'm glad I didn't start the dishwasher until we were on our way out, because that is the loudest dishwasher I've ever heard!! I felt bad for our neighbors because it probably woke them up. We also showed up at the activity center at 9:20pm to play some mini golf, and the kid working said we couldn't golf because he was closing, even though it wasn't supposed to close until 10. Luckily, we were able to play golf before checkout the next morning. Overall, I'd find somewhere else to stay.

Did not live up to price or expectations

activities were not very involve, poor weather and inability to cancel were just icing on the cake. The "presidential" suites were not very presidential, and the rundown conditions of the units was obvious. Rot on rail fasteners and ceiling corners were not uncommon,

Great location/room but...

Great location. fantastic view of the ocean. Gorgeous rooms. Unfortunately we found a few cockroaches in the kitchen area while preparing the breakfast/dinner for the entire stay.

More exhausting than relaxing!

After a smooth and friendly check-in process, I was told to go to a different desk to obtain my parking pass. After a 20 minute ordeal of repeatedly saying "no" to timeshare presentations during my stay, I was finally told that in order to receive my parking pass I must agree to a timeshare presentation on Saturday morning or be charged an additional $30 fee. I would have gladly paid this fee upfront and saved the 20 minutes (and the embarrassment as a line formed behind me). There are NO elevators to the accommodations! After the trying experience, I had to walk up 4.5 flights of stairs with my 4 children and 5+ suitcases to get to our room! We paid extra to have 2 bedrooms. The locks on the doors to the bedrooms did not work for either room (so much for privacy). There are not any blackout curtains so sleeping-in was impossible. The furniture on the balcony was spray painted crudely. Interior furniture was cheap and uncomfortable. I LOVE Holiday Inn brand pillows and have bought my own for use at home...these were NOT Holiday Inn pillows (I did check the tag) they were uncomfortable, and my husband slept on the floor our last night because the bed was terrible. On the positive side, most of the staff was friendly. We enjoyed playing mini-golf, tennis, and on the playground. We also used the outdoor grill and picnic area one evening. It was too cold for us to check out the pool but there was easy access to the beach with a short car ride. Overall, I would not recommend this hotel and will not be staying here again.