Galveston Beach ResortRental Guest Reviews

Wonderful Place to Stay

We loved our stay here. Wonderful staff that helped us with anything we nerded. The room was a mini apartment with a full kitchen, bathroom, livingroom and bedroom. We had a balcony facing the ocean and it was so nice to sit out there and relax. We stayed two nights and didn't want to leave.

Great short stay

Great resort with the exception of the late check in time. 4pm check in time - the day is mostly over and the pool closes at 10, not sure why. Overall the stay was good, just too short - I'll return when I can come for multiple days to be able to take advantage of the amenities.

Great getaway

My family and I were looking for somewhere to go for the weekend and celebrate my sons birthday. Although we live in Houston, we figured this could feel like a mini vacation. And it did feel like one. Our intentions were to go to the water park. But after our son not feeling well, we bought some food, a tent for shade and grilled on the charcoal pits they have on the property. It turned out to be better than we thought under these circumstances. I will definitely be returning with my family and hopefully no one gets sick.

Vacation Starts as a Nightmare but Get Better

Booked here for 4 nights as a Family Vacation to Galveston, the first night our room was a NIGHTMARE (to many thing wrong to list here) and EXTREMELY SMALL Room. After going to the Management of the resort and a couple of calls to IHG customer service we were moved to the biggest and nicest room in the resort, and refunded all our money for all 4 nights. Thank You IHG for making what would have been the worst family vacation ever turn out good.

Poor experience

Broken elevator that was never repaired during stay. Room was unclean and had couple cockroaches. There was a leak or something in the bedroom and the carpet was wet. Also the closet smelled of mildew. People smoked in the pool area regularly even though there are signs that say no smoking and with children in the vicinity . Drunk residents in the pool area broke out fighting with family and children in the area.

Eastside elevator did not operate and had been out for 2 weeks.

Our room was dirty, furniture in poor shape, alarm clock did not work, outside door was missing a handle, and electrical outlet by sink did not work. We have stayed at this property many times, and were really disappointed this time. It seems like the overall up keep of the property has gone down. I asked that the price be adjusted due to all of the issues we had, but still have not heard anything from Management.

great place to relax,but...

This resort is awesome but I have one complaint about one very annoying thing After driving for 6 hours to get to Galveston, we couldn't go straight to our room. We had to politely endure a young lady try to get us to attend a presentation about buying a timeshare before we could get our parking pass. We weren't pressured at all and the ladies were very pleasant, but it was extremely annoying not to just get my key and start my vacation I will stay here again in the future, but I don't think I should have to go through that just to get to my room

Excellent weekend getaway

Everything is excellent about this hotel and our stay! We would surely come back and stay at this hotel when we get to visit the Galveston area in the future! From checking in and out, our villa room, amenities and location this is superb!!! Our family and friends are already asking about this hotel for their future stay near Galveston they surely would love it here!

Great Room

Wonderful stay. Friendly staff. Great room. Room wasn't quite ready as incidentals weren't stocked, ex. Tp, etc. Shower drain was plugged up, but promptly fixed. The pool area was plagued by smokers several days even though it was designated as non-smoking area. Overall, wonderful stay. We highly recommend.

IHG points review /offer

We were offered appt to review points-what was supposed to be 1 hour turned into 3 . Rep was courteous - however we did not allow/expect time frame. We had never been offered points review prior (have been with Holiday Inn 5 years). While "the bottom line" offer was excellent, it was an INTRO offer-not to be repeated. We are not in a position for any more expenses at this time-yet I feel as an owner, that option should be made avaialable at a later date! Owners are the OWNERS