Galveston Beach ResortRental Guest Reviews

Clean and made availability at last minute

As I booked a room at another hotel 7 days in advance for spring break, I received a call 2 days prior that they overbooked and will be issuing a reimbursement. My children were devastated! I than called IHG and they surprisingly had availability and was able to save spring break! The customer service was top notch and the rooms were very clean and had everything available that we needed for our stay! We will definitely plan on staying for a future visit!

Family friendly!

Busy in a fun since. Great family amenities and awesome beach access.

Good stay

Enjoyed stay. Room was comfortable. Had one issue with sink. But management was on it. Even though it could not be resolve during our stay. Would like to see Fitness room available earlier like 0500 or 24/7

My worst hotel experience ever!

Not only will I never stay at this hotel again, I may never stay at another Holiday Inn (and, definitely not another Holiday Inn “Vacation Club” property) due to this experience. The property is dated and overpriced… but even that I can deal with – the incredibly poor service I received, however, made this the worst hotel stay experience of my life (and I spend about 160 nights per year in hotels – and am a Platinum or higher member with most hotel chain loyalty programs). My terribly poor experience started upon check-in… when asking for a pen to sign and initial the hotel agreement upon arrival, Jola (the front desk receptionist) sneered and said rudely “the pens are over there” – pointing to a cup full of pens farther down on the counter. I could care less that she didn’t acknowledge me as a Platinum member (a standard protocol when staying at any IHG property), I just wish she wasn’t so condescending and rude. And I imagine Jola was laughing over the whole “pen experience” when she assigned the 2 rooms for my stay (I was with family – and reserved 2 rooms) – because she put us in different areas, instead of adjoining rooms, on the second floor – with literally no view. Thus, not only did we not get the standard room upgrades, we were given horrible rooms (away from each other) with no view at all. I booked and prepaid for our stay in advance, and the day we arrived, I happened to notice on IHG.com that the hotel price we paid was double the price if we had booked the day of our arrival (again, had we booked on IHG.com). I did mention to the hotel that it didn’t really seem fair. I understand the purpose of prepaying rooms – to ensure the hotel knows its occupancy rate in advance – but don’t penalize loyal customers who previously trusted the integrity of your pricing. Just because of Jola (your receptionist) and your “pricing games,” I will no longer stay at any Holiday Inn Vacation Club property!

Great service

Great service , neatly organized would love to stay longer!! very professional

Great location, amenities and friendly service

Nice location, comfortable bed and clean room. My favorite parts were leaving the sliding glass door open to hear the waves while sleeping and the big Jacuzzi bathtub! I highly recommend this location for all ages.

island time

I used to live on the island for a short while ,the wind and the salt air is something to love.this resort has all the best views , access to the beach great pool , volley ball court, and the most comfortable rooms on the island.

excellent service wonderful experience

i will absolutely be back this is my favorite hotel and best experience so far. the people are great and the rooms are amazing. thanks holiday inn for making this experience so wonderful.

seriously

toilet stopped up, strange wierd employee man went to my door, door stuck.

Hidden gem

Ideal if you like the ocean andnightly walks on the beach