Galveston Beach ResortRental Guest Reviews

LOVE THIS PLACE!!!

This is a great place to Relax and we Love bring our Family and Friends here!

Great Potential But Tons of Issues

We booked this trip online after reading lots of great reviews, and we read that if you call and specify a preference you'll be accommodated to the best of their ability for your room selection (We asked for high floor and noted that we were celebrating my Wife's birthday for this trip). During this call we mentioned we would be arriving late 9 or 10pm, and we were told by the lady on the phone that the resort check-in closed at 8pm and there would only be security there but they couldn't really check you in. So my wife and I both had to take extra time off of work to accommodate and arrive on time. We hurry and rush to the hotel to find out there are actually staff until 11 and then after that there's security who can still check you in. (This is strike 1). We finally get checked in to get a room on the second floor out of 5, well this isn't a high floor but since it's not on ground level we'll give this a wash and not a full strike. We get settled and into the room and open our doors and get the nice ocean sound. We had an east facing king room (E25A) so in the morning we watched the sunrise from our balcony, we got ready and were heading out the door when we noticed a cockroach next to our coffeemaker on the counters, we promptly tell the front desk staff about the cockroach and they agree to move us into another room once one becomes available. About an hour later we get a call with a room, E31 with an awesome view of the road, we politely decline as being downgraded in quality of view when there was a roach in our room was not something we were going to agree with. (Strike 2) We told them to call us when something else comes up and they called a couple hours later with E35A, our previous room but a floor higher and we obliged, we moved our stuff unpacked and went about our day and that evening went to use the jacuzzi tub (which worked in E25A) to find out it didn't actually work and the jets were just for looks (strike 3). I really don't think getting a downgrade in view, or a not fully working room on an issue with the resort is an acceptable resolution to the problem. The manager did offer some extra IHG points to help alleviate the issue. Another concern was that people were allowed to smoke on the pool patio, my son can not be around cigarette smoke so it completely make the entire pool area unusable as there multiple guests smoking. This vacation club property was definitely lacking in the quality of staff and recognition that I'm accustomed to with IHG properties, there was no recognition of club membership or status, the front desk staff often didn't have answers for questions and seemed very apathetic around the issues we had and questions and concerns that were asked. I would only stay at this resort again based on the location but everything else really makes me not want to come back.

Fun in Galveston

Overall, our experience at the hotel was great. The staff is very friendly and helpful, our room (1 bedroom suite) was a good size and even the queen sofa sleeper had a pillow top. The pool was heated and our kids spent most of the day in it while we visited. It was great to just walk down a boardwalk to the beach and not have to cross the road like the seawall area. We'll definitely be coming back.

wonderful experience

we stayed recently in February. Beautiful weather and extremely nice staff. I am sure things are crazier in the warmer months but our experience was great!

My Stay

Elevator seemed like a utility elevator. Room needed repairs. Reservations did not know what they were doing. Manager messed up to when trying to fix.

Great room

We stayed in a king room and it was the best room we have stayed in, it is away from the tourist activity but that is what we wanted. The hotel is right on the beach and the view from the balcony was awesome!

Great Staff members

Very restful and peaceful. great view of the ocean from my room. Loved it!

AWESOME!

This resort is amazing! We only had 3 nights to stay, but we loved every bit of it. We will tell all of our friends! Great villa, great view and very friendly staff! We will be back! Thanks for making this short get away everything we hoped it would be!

Great Water and Beach View

From the relaxing locale to the friendly service, this was a great spot to land for an overnight visit. The pool looked inviting and the beach was clean. Far away from the crowded tourist areas, a great place to relax.

Uncomfortable bed and balcony but excellent service

Having direct access to the beach was great. The staff was truly friendly! We also appreciated that everything clean and well-maintained. The kitchen was very well stocked with everything one would need to prepare and cook a meal, which more than made up for having no in-house restaurant. The downside to our stay was that the bed was not very comfortable. Also, we understood from the description on the website that our room had a balcony and a view but the balcony could not comfortably accommodate two people and only one person could sit and view the Gulf of Mexico--the other person would either have to stand or look at the balconies of other guests. That was very disappointing. Because of the room location, we could not hear the sound of the surf but heard the hum of something--HVAC perhaps.