Galveston Beach ResortRental Guest Reviews

Seaside

All in all we had an amazing stay. The staff went above and beyond. The views and access to the beach were great. The room was just a little small for a villa but we made due.

Great stay

Great hotel experience and friendly staff. We will continue to stay here when traveling.

Great location!

The staff was welcoming and attentive to all our needs throughout the week. On a girls trip we all felt safe. Liked having a parking garage and elevators close by. The pool was a great place to go after hours on the hot beach

Galveston Beach

We had a fantastic time at the IHG in Galveston Island. I loved our connecting room. One room opened right out to the pool and was so convenient for our family. From the pool, the beach was just steps away. I loved the location. It sits directly on the beach and is away from the seawall congestion. This staff is absolutely fantastic. Everyone was so friendly and helpful. We will be back again.

Overview

Just need to check the sofa beds mattress because this was really uncomfortable and the mattress was pass its expiration time also the sofa drops down at the edge of the bead once set

Lovely location

Great on the beach location right next to a fun causal restaurant. Very nice beach area. Nice staff. Very clean resort. Definitely shows its age. Room was clean, linens in good shape. The bed was too well used and needs replacing. The room needs refurbished- new paint, floors, cabinets, doors, bathroom.

Quick Getaway

This stay was a quick getaway for a friend and myself. The cost of the room is very decent compared to other hotels on the island, and one of the few hotels with direct beach access. The pool is a good size, with lots of chairs and loungers. You can buy snacks, drinks from the market in the lobby, but there is not a restaurant on site. There is a bar & grill next door, but it received mixed reviews from others we talked to. The room/suite is super spacious, and so is the bathroom.

"False Advertising: Pool Unavailable, Manager Refu

We stayed at this property primarily because the pool was advertised as a key amenity included in our rate. Unfortunately, our experience fell well short of expectations due to two significant service failures. Issue 1 – Pool Closure Without Notice or Professional Handling At approximately 2:00 PM, my daughter and I were abruptly asked to leave the pool area by the manager for "maintenance reasons." No advance notice had been posted, no signage restricted access, and no estimated reopening time was provided. When I went to the front desk to seek clarification and resolution, the manager repeatedly refused to answer when the pool would reopen. Her dismissive attitude made it clear the pool was not going to be made available during our stay. For a family-oriented property where the pool is a primary draw, this was unacceptable. Guests who specifically selected and paid for this amenity deserve transparency and reasonable accommodation, not evasion. Issue 2 – Housekeeping Oversight After nearly 30 hours on property, trash bags in the barbecue area remained uncollected. I had to personally visit reception to report it. While this is a minor issue in isolation, it reflects a broader inattention to basic upkeep. Bottom Line: The pool closure was handled unprofessionally and without regard for guest experience. When a core amenity is removed without notice or explanation, the property fails to deliver the value guests paid for. I would not return, and I cannot recommend this hotel to families prioritizing pool access.

Great stay

Loved staying here. Its our second time but we’d love to come back for a longer stay. Its so convenient that its on the beach and you dont have to cross the seawall to get to it. I love that it also has a pool. Only thing id love in addition is if it has a restaurant in house so we dont have to leave.

On the beach

Semi private was great did not have to cross the street like all the other hotels on the boardwalk plus great customer service like always