Desert Club ResortRental Guest Reviews

Would definitely recommend. . .

Very convenient to everything, room was just like being at home, full-size washer and dryer in your room,Staff was amazing with all of our needs, activities for all age groups, kids loved the game room, pool was clean and enjoyable for everyone. Staying at this property did not feel like you were at a hotel, Because it had every accommodation just like being at home.

Long Walk from Office to Room

Enjoyed our stay overall. The 2 hour required tour actually lasted over 3 hours.

Great job

Loved it great job going to definitely come here again

Excellent customer service and room

I love the entire stay inside and outside. The pools, game room, gym, bbq grills etc.

Room

Our room during our first stay is worse than the room that we had on our comeback stay. I am not sure why we were not given a better room considering we were there for 4 nights.

Off the Strip

If you don’t want to stay at a casino, the suites here are great, very roomy and a full kitchen. With multiple pools, it’s less crowded if you want to go for a swim. Easy walk to the Link outdoor market street and right onto the Strip. Only downside is there are no elevators.

Nunca limpiaron mi cuarto llamaba para servicios y nunca contestaron

Toda mi familia fue a este hotel por que yo les dije que tenían un excelente servicio y desafortunadamente recibieron lo contrario mi familia quedó desepsionada del servicio que recibieron por parte del hotel no quieren regresar no les limpiaron el cuarto no les contestaron cuando querían cobijas ellos tuvieron que comprar cobijas y en el restaurante les dieron la comida equivocada y les dijeron que no podían hacer nada que regresaran mañana

Filthy carpets , no bleach used to clean

I love the way the rooms are designed, however , the carpets in the rooms are filthy , we could not be barefoot or with socks because our feet would turn black working seconds of walking. The carpets need a deep cleaning or need ro be completely removed ! I asked if I could have a room downstairs on rhe 1st floor because I have kids and they said it was designated for people with disabilities, yet i saw many families with no kids or disabilities in the 1st floor . Room service never came to the room to pick up the trash or dirty towels .

Be prepared to wait in the heat

The property was decent once we were actually able to get into our room. Completed the check-in process early - but had to wait over an hour past the normal check-in time to get into our unit due to "delays in house keeping." Multiple calls, extended time on hold and several disconnections later we were out of the 100 degree heat and into the room. Hotel staff "attempted" to make things right - but in the end even that did not fully come to fruition. Don't make any excursion plans based upon check-in time - would be wise to leave SEVERAL hours leeway between when you think you'll be in the room and when your next adventure begins. We narrowly missed an event waiting for room access,. Hope your stay goes smoother than ours...

Complete disappointment

The rooms were dirty, stained furniture and bathrooms, dry food on the dining table, dirty rugs in both rooms. I explained that neither room was what was previewed online when booked and staff was not willing to accommodate. Told me they couldn't satisfy my request and told me to be out within 2 hours and they would refund me. After checking out, Colleen stated she would close out my account and didn't offer a receipt. I requested a copy and she provided. I listed this fact because I didn't understand why she would think that I would leave w