Desert Club ResortRental Guest Reviews

Great staff. Good place for families.

Rene at the front desk was great. Our room was perfect. The bed was ok, but not great. We enjoyed the hot tub, although the temperature seemed to vary a lot. Within walking distance from the strip and it has a nice little onsite restaurant. Overall a great time. We will stay here again.

Rushed out of the room at 8:50am

Stayed here for four nights for a work conference in Las Vegas. I should have stayed at one of the larger luxury hotels, but I usually try to stay in IHG hotels when I can. Between IHG and other chains, I stay around 200 nights per year in hotels. This has been one of the worst, although I’ll admit my memory of the stay is tainted by how it ended. 1. I received multiple phone calls to my room while I was trying to work on my computer. These phone calls were to ask me to come to a presentation trying to talk me into buying a timeshare. Someone also knocked on the door while I was trying to take a nap; they were gone by the time I answered, but I assume it was the same thing. 2. It’s odd to walk around Vegas surrounded by luxury restaurants, and then come to my own hotel where the bar/restaurant is so sub-par. The food was decent, but the service suffered. The bartender was very nice and professional, but they were understaffed so service was painfully slow. Also, 9 bucks for a draft Coors Light? You can justify that when you’re at a luxury resort, maybe, but not the Holiday Inn. 3. I’ve been either Platinum Elite, or, more often, Diamond Elite (or previously Spire Elite) for several years. I’m also an Ambassador. I *always* get a late checkout. Usually that’s at 2pm or sometimes 4pm. I asked the front desk here if I could be out by noon, and was told “no.” I started to say that I was caught off guard because I stay in a lot of hotels, and she cut me off and said “well this isn’t a hotel, it’s a timeshare, and you need to be out by 10am.” If I need to be out by 10, why is housekeeping knocking on my door at literally 8:50am asking me when I’ll be out? I’m half dressed and half awake staring at housekeeping as she tells me “you should hurry up and pack, we have other people who want to check in.” Like I said, I stay in a lot of hotels. I have never been rushed out of a room like this, and never been so thoroughly unimpressed. Also, there was no ironing board or iron in my room. My family has a tradition of staying in the InterContinental in Chicago several times per year and the InterContinental Barclay in NYC once per year, in addition to my frequent business trips using other IHG hotels. I hate that this stay might be enough to fully move to another chain. I will certainly never stay in this specific hotel again, if any IHG hotels.

Great location, good value for the money. Property is currently being renovated but the work didn’t effect my stay.

The location is easy, I was attending a conference at the Venetian and Caesars expo both were a simple walk. Also attended and event at the sphere and this was right next door. Easy walk to the strip if you want to explore.

Great service

Staff very friendly, 10 min walk from the strip and hotel is next to the sphere. Everything was great with my stay, the only thing was the cleanliness but other than that I would recommend this hotel. Can’t wait to go back!

I loved everything about this resort.

We had a fantastic stay and thoroughly enjoyed our time at the resort. The staff was amazing, and housekeeping truly exceeded our expectations. From the moment we arrived at 1:00 AM, we were warmly greeted. The beds were very comfortable, and our room was spotless. Relaxing on the balcony with a cup of coffee in the morning was incredibly peaceful. Thank you to the hotel staff for making our visit memorable. We will definitely be back!

Horrible experience

This should not be called a Holiday Inn. This should be called a timeshare… No elevators on the property, had billing issues, staff unwilling to help after four phone calls… Manager would not call back, ended up, driving back over to speak with them directly still couldn’t get the manager out front. Would definitely recommend anywhere but here the people again are horrible and they trying to do a timeshare. And this is coming from a diamond delete member by the way that they don’t care about.

In dire need of a remodel

The hotel guests are treated as if we were time share owners. We were expected to take our trash to the dumpster. I do not work there, so that is a hard no. The rooms need to be cleaned better. Our A/C intake vent was filthy and we had to ask twice to get it cleaned. The mirrors had film on them. It makes me wonder what else had not been cleaned. I was expected to wash my towels instead of giving me clean ones.

Old facilities and missing basic amenities.

Wow! For $350+ a night, not at all recommended. Not even a decent coffee cup available. The room coffee pot was disgustingly dirty and the coffee provided was the worst coffee I have ever had. Only one pot available and it was not replaced for our second night. Coffee in the restaurant was nasty as well. Room was not very clean and you could tell that it was in need of repair. Closet doors didn’t work correctly and just overall the room was not that nice at all.

Great stay

Location was the best pro for our visit...approximate 10 walk to the strip and the Sphere. Accommodations were a very good value with a 2-bedroom villa given the daily rate by making reservations 6 months in advance. Value would have not been as good if I had waited to make a reservation as the rate doubled and tripled as room availability became scarce due to Eagles concerts at the Sphere.

Quiet and Spacious

Great space location near the heart of Vegas conventions. Walking distance to many central locations. Very quiet suite. Would definitely stay there again. Fitness facilities could use some upgrading.