Desert Club ResortRental Guest Reviews

Quick one night stay

Just needed a room late night for an extended stay in Vegas. I redeemed my annual free night (being an IHG credit card holder). This hotel was available and it worked out okay. The front desk attendant was very helpful in getting me checked-in. Although they had an unusually early checkout of 10:30, they let me stay till 11:30 since I arrived after midnight. Rooms were nothing special though. Didn't have time to use any of the resort's amenities as I checked-in after midnight and left the resort right after checkout. I'd consider staying here again if I could get a good rate as it was a decent location right behind the Strip. But I wouldn't necessarily rush back otherwise.

Big mistake

Because the power was out on returning one evening, (no emergency lights or flashlights provided) my husband hit his toe on bed and had to get removed upon returning home. Management could have cared less for any inconvenience or pain, as well as costs we will have after insurance. We have always loved IHG properties when traveling. This property clearly does not measure up to standards of stay or customer care.

Nice room and ok staff

Stay clear of how the staff handles your reservation (payment, pressure to get a time-share, etc.). Otherwise, the room is wonderful, spacious, home-like, and comfortable. I really like the bathroom, laundry room, fireplace, and layout.

Not at all what I expected

Extremely rude customer service, poorly managed facility, long wait times - check in process was ridiculously long, the sales pitch on vacation clubs is not necessary, no one has that kind of time at check in, outlets broken, coffee maker broken, dirty rooms.

Relaxing oasis close to The Strip

Family vacation with 11 total in our party - ages 4 to 67. We had three 2 bedroom units so each family had plenty of privacy. Grounds and rooms were immaculate and clean - housekeeping staff was excellent. Resort restaurant had great food with super service. Close to all the Vegas action, but yet away from it all. Would highly recommend for families who don't want to stay at a casino but still enjoy all Vegas has to offer other than gambling.

Great hotel

I stay here every time I come in for business. It makes me feel like I’m at my own apartment! Clean and friendly and comfortable!

Grt Stay

Had a great time with the family, will be back next yr

Very rough start to out trip

We’ve stayed here many times. We’re owners. This last visit was very rough. Staff did not follow up when they said they would, waited an hour after checkin time to get into our room (and had to keep proactively checking even though they promised to call), fridge was broken and ruined groceries, was given coupons for breakfast but then no one offered to take our order or even acknowledged us for 10 minutes the first day and the next day the restaurant was closed due to a software update. Finally on our third day things started going right.

Great service and beautiful villas

The one bedroom villa was beautiful. I definitely look forward to staying there again in the near future.

Bugs in our bed

I have previously sent a review for this particular issue.