Desert Club ResortRental Guest Reviews

Not up to Holiday Inn Standards

The bedroom was small. You had to lower your head when walking around the bed so you didn't hit the television. The shower water pressure was awful. The mattress was old and sunk in on one side. The sheets did not fit the mattress.

Good off strip location

I am not going to rewrite the long glowing review I made, the hotel is nice, I agree the Club bar and restaurant is too small, it could do with a second location at the back, the swimming pools look nice and the apartments are comfortable and well appointed. The Resort staff need training, they are very slow to deal with customers.

Great Resort

Renovated condo was excellent!! Shuttle service quite good and Tony and Joel offering great service and information. Daniel helped also throughout our stay. I will for sure go back. Sylvie

Wonderful suite, great value!

Upon opening the door to the suite, my son exclaimed with shock and delight, "How much did you pay for this place?!" I was happy to tell him that this was the least expensive accommodation I could find for the particular Saturday night we stayed. I booked it on a whim because we left the Grand Canyon a day earlier than anticipated and had to find a room quickly back in Las Vegas. The spaciousness, cleanliness, fireplace, decor--everything was just fabulous for our party of 5. We were able to do our laundry in the washer

Perfect location, fabulous service

The property is blocks from Las Vegas strip, Staff were so friendly and helpful

Fantastic room

The 2 bedroomed villa we stayed in was absolutely wonderful we cannot fault it in any way. It was so spacious and everything from the kitchen sink was provided! There were ample towels, crockery provided even washing up liquid and washing powder. The beds were very comfortable and everywhere was spotlessly clean on arrival. The whole site was kept clean and the staff were all polite and helpful nothing was too much trouble for anyone. I would highly recommend this resort.

Family Friendly

Good value to sleep family of 5 per room. Nice to have full kitchen and have access to restaurant on site. Shuttle service to town also very convenient

Beautiful and Clean

This place was immaculate, The grounds, the pools, the hotel lobby and best of all... the rooms. Pristine. The staff was very professional for the most part. Be careful with the Shuttle Driver though. Twice he made us feel as if we were bothering him with our mundane questions. The convenience store was a great surprise with everything they had for sale. The problem was the prices were outrageous. $12 plus for a 6-pack of beer was worse then most Casino prices.

SAD AND ASHAMED

MANAGEMENT has no idea how to handle CUSTOMERS, The front desk staff is all under trained and under staffed. They all know nothing of customer service at all. I have been with Holiday Inn AND I spend over 150 nights a year and also own in Orlando and in WI at Club Vacations. I was never greeted and because I was not there to buy or take a tour it made NO different to them who or what I was. One café on the property and was under staffed everyday. They have an I don't care, Because of the Management and I know that because they treated me that way. The Golden Nugget gave me VIP, breakfast and drinks for a better price. I was Treated like VIP for the week.

uncomfortable bed

my family and I thought the beds and pillows for the bed were pretty uncomfortable,also the shower heads were extremely poor quality along with the shower/bath tap mixer. Also a baking tray and or pizza tray in the kitchen would be a great addition as there was nothing to use other than a glass pyrex dish. Room had a musty smell that could easily of been fixed with a cheap room freshener. Pretty cheap fixes that would of gained the resort a lot higher points score. Staff in bar area extremely helpful. Would be a great resort when all rooms are fixed up to the standard of the other rooms we were shown for time share.