Desert Club ResortRental Guest Reviews

Nice kitchen and helpful washer/dryer

For traveling with kids this hotel was very comfortable. There were maintenance issues that I let staff know about upon check out but overall it was a good stay. My only complaint is the lack of any “extras” for being a rewards member. I called ahead before check in and still nothing was offered.

Nice location

We enjoyed the close proximity to the strip as well as being able to get away from the crowds and the noise when we needed to!

Great place

This was perfect for our group. Spacious condo and close to strip. We used Uber for most shows we went to with most fares around $8.00. I would stay there again.

Customer Didn't Come First

There was confusion about the room type I reserved and the room I was issued. I expected 2 queen beds and not a queen bed and a queen pullout sofa. Instead of working with me to make things right, I was told that I had to first show evidence so they could determine if what I was saying "was true or not" before they would take action. After telling them I was not interested in playing a blame game and was more interested in working out a way that my family could be put in a room with 2 beds, they continued to request proof before they would offer me an upgraded room for $80 more. They could not provide a manager other than the security manager on site, who was nice but useless. I walked out of the registration area without a new room, and my teen boys slept on an uncomfortable sofa bed which we had to haul out and make up ourselves. The bathroom light was not functional, so we had to shower and get ready the best we could in the dark (no shaving was possible). The front door was not functioning properly.

Customer Didn't Come First

There was confusion about the room type I reserved and the room I was issued. I expected 2 queen beds and not a queen bed and a queen pullout sofa. Instead of working with me to make things right, I was told that I had to first show evidence so they could determine if what I was saying "was true or not" before they would take action. After telling them I was not interested in playing a blame game and was more interested in working out a way that my family could be put in a room with 2 beds, they continued to request proof before they would offer me an upgraded room for $80 more. They could not provide a manager other than the security manager on site, who was nice but useless. I walked out of the registration area without a new room, and my teen boys slept on an uncomfortable sofa bed which we had to haul out and make up ourselves. When we pulled out the bedding from the closet we found that the shelves were not secure. The bathroom light was not functional, so we had to shower and get ready the best we could in the dark (no shaving was possible). The front door was not functioning properly.

Customer Didn't Come First

There was confusion about the room type I reserved and the room I was issued. I expected 2 queen beds and not a queen bed and a queen pullout sofa. Instead of working with me to make things right, I was told that I had to first show evidence so they could determine if what I was saying "was true or not" before they would take action. After telling them I was not interested in playing a blame game and was more interested in working out a way that my family could be put in a room with 2 beds, they continued to request proof before they would offer me an upgraded room for $80 more. They could not provide a manager other than the security manager on site, who was nice but useless. I walked out of the registration area without a new room, and my teen boys slept on an uncomfortable sofa bed which we had to haul out and make up ourselves. When we pulled out the bedding from the closet we found that the shelves were not secure. The bathroom light was not functional, so we had to shower and get ready the best we could in the dark (no shaving was possible). The front door could be opened from the outside with a simple push without a key because it failed to latch without exerting

Customer Didn't Come First

There was confusion about the room type I reserved and the room I was issued. I expected 2 queen beds and not a queen bed and a queen pullout sofa. Instead of working with me to make things right, I was told that I had to first show evidence so they could determine if what I was saying "was true or not" before they would take action. After telling them I was not interested in playing a blame game and was more interested in working out a way that my family could be put in a room with 2 beds, they continued to request proof before they would offer me an upgraded room for $80 more. They could not provide a manager other than the security manager on site, who was nice but useless. I walked out of the registration area without a new room, and my teen boys slept on an uncomfortable sofa bed which we had to haul out and make up ourselves. When we pulled out the bedding from the closet a heavy, unsecured wood shelf came tumbling down on my foot which resulted in throbbing pain and bruising for multiple days. The bathroom light was not functional, so we had to shower and get ready the best we could in the dark (no shaving was possible). The front door could be opened from the outside with a simple push without a key because it failed to latch without exerting force.

Getaway

Great experience really close to the strip at an affordable price.

Good for work.

Good place to stay if you have work event on the strip. Very clean and close to casinos.

Cleanliness and quiet

I will recommend for any size family or singles. Every stay so far has been with excellent service.