Desert Club ResortRental Guest Reviews

Customer Didn't Come First

There was confusion about the room type I reserved and the room I was issued. I expected 2 queen beds and not a queen bed and a queen pullout sofa. Instead of working with me to make things right, I was told that I had to first show evidence so they could determine if what I was saying "was true or not" before they would take action. After telling them I was not interested in playing a blame game and was more interested in working out a way that my family could be put in a room with 2 beds, they continued to request proof before they would offer me an upgraded room for $80 more. They could not provide a manager other than the security manager on site, who was nice but useless. I walked out of the registration area without a new room, and my teen boys slept on an uncomfortable sofa bed which we had to haul out and make up ourselves. When we pulled out the bedding from the closet we found that the shelves were not secure. The bathroom light was not functional, so we had to shower and get ready the best we could in the dark (no shaving was possible). The front door could be opened from the outside with a simple push without a key because it failed to latch without exerting

Customer Didn't Come First

There was confusion about the room type I reserved and the room I was issued. I expected 2 queen beds and not a queen bed and a queen pullout sofa. Instead of working with me to make things right, I was told that I had to first show evidence so they could determine if what I was saying "was true or not" before they would take action. After telling them I was not interested in playing a blame game and was more interested in working out a way that my family could be put in a room with 2 beds, they continued to request proof before they would offer me an upgraded room for $80 more. They could not provide a manager other than the security manager on site, who was nice but useless. I walked out of the registration area without a new room, and my teen boys slept on an uncomfortable sofa bed which we had to haul out and make up ourselves. When we pulled out the bedding from the closet a heavy, unsecured wood shelf came tumbling down on my foot which resulted in throbbing pain and bruising for multiple days. The bathroom light was not functional, so we had to shower and get ready the best we could in the dark (no shaving was possible). The front door could be opened from the outside with a simple push without a key because it failed to latch without exerting force.

Getaway

Great experience really close to the strip at an affordable price.

Good for work.

Good place to stay if you have work event on the strip. Very clean and close to casinos.

Cleanliness and quiet

I will recommend for any size family or singles. Every stay so far has been with excellent service.

Spacious room

I stayed in a two bedroom villa, the room was very spacious and clean. The hotel was also quiet even though is near the strip. They also offer an activities center from where we got movies and board games to relax before making our way to the strip at night. I would stay here again! Very friendly staff too.

First time stay

Loved my entire stay. Will need to do again when I find location of my choice. This was a work stay

Love

Awesome resort. Clean rooms, spacious apartment like living area . Fully stocked . There is even a grill To use to cook out your own foods . Outdoor Pool is heated !!!!

Great great to stay w/o casino

Very family friendly environment. Clean. Easy (walking) distance to the strip.

Not up to ihg standards.. poor quality

Pool not clean .. mostly kids.. la king amenities.. shuttle always late.. staff speak Spanish to each other and ignore guess.. very very e,pensive for what u get. Behind the strip about 1 mile.. no food anywhere close.. security very lacking..