Desert Club ResortRental Guest Reviews

Weitläufige Anlage nahe am Strip

Grosse, saubere und gut ausgestattete „Villen“ Hässliche kleine Pools jeweils in den Innenhöfen der Gebäude Mit entsprechender Lärmbelästigung Überhaupt GAR KEINE Vorteile als loyales IHG-Mitglied (Spire), checkout bereits um 11:00/Checkin aber erst um 16:00 Uhr Fürchtbares Frühstück

Great place to relax in Vegas

Pleasantly surprised with the location - staff were very friendly and helpful. Room was very nice and easy to relax in. Would definitely stay there again.

Mr Michael page Strelich

Great place for family or business very clean and I had a new modern designed room that was fun. The property is close to everything and easy access for all transportation

Very Nice

Beautiful place, great staff. Awesome shower, huge TV. Couch not comfortable, bed a little firm for us but we would definitely stay again.

excelelnt

this is my 5th stay at this property, and everything has just been awesome, the shuttle driver taking the guests from the registration area to their rooms should be commended, she had attended to two senior citizens, whom she would not be able to drop directly in front of their room as theors was in the courtyard by the pool, she did go out of her way to personally take them to their room

Excellent space, comfort, cleanliness.

Great place to stay. House keeping cleans every nook and cranny for dust, spills, and facilities keeps up all wear and tear.

Enjoyed my stay

Place was close to the strip and affordable. Enjoyed my stay. Like having an apartment close to Vegas.

Lovely property but housekeeping needs to be improved

Great location next to the strip. Villas are well furnished and spacious. Food, beverages and service at the grill bar/restaurant are excellent. Housekeeping needs to be improved considerably. A used razor from a previous guest was in our main bathroom on our arrival (see picture), and the toiletries had not been replaced after previous guests.

Average at Best

I always stay at IHG branded properties when traveling. The overall facility of Desert Club is a decent property. Their staff requires some serious customer service training. Although I am a Platinum Elite IHG member, I was told that my check out time was 10am. I intentionally booked a later flight so that we could relax longer based on my typical checkout times. No one ever mentioned the early checkout time before arrival. Initially at check in, I had to complete several fields on the invoice that should have been done through my online booking. Then you're sent across the lobby to another desk to validate a coupon. While I was the first person in line at check in, the process took 10-15 minutes. Secondly, I had called in advance to obtain a room closer to the clubhouse and larger pool due to my wife's recent knee surgery. Upon arrival, we were placed in the furthest group of buildings from the clubhouse and restaurant. Next, I arrived back to my room after the first day of business to find that my room had not been serviced. When I called the front desk I was told that you typically don't clean the rooms but that you would due to my IHG member level. I was staying next to a colleague that I recommended to use your property. His was not cleaned either. His first night had no towels, soaps or shampoos in the bathroom. Again, I looked on the website and found no mention that we had to ask for cleaning, fresh towels, or coffee replenishment. Next, I was to be in a non smoking room although my room had cigarette burns in the carpet. I brought this to the attention of the staff. Lastly, the fireplace in my room did not work. No assistance.

Great 14 night stay at Vacation Club

Beautiful property great customer service front desk Mgr was wonderful bernie very helpful went out of her way to make my stay the best .and also Tony was great and was there to make sure my stax was nice . The staff at the property stands out above the rest for there service and taking care of the Guest I have stayed there around 8 times and will come back for sure they treat you awesome.