Desert Club ResortRental Guest Reviews

very quite

great staff, comfortable ,quite, the full kitchen was awesome and pools were very nice.

Not up to Holiday Inn Standards

I been a Platinum Elite Member now for many years and always got special treatment at ever Holiday day Inn and was so excited to stay a Desert Club Resort and Being my First time in Vegas .Lets just say being a Platinum Elite Member to this Staff means NOTHING !!!! First they make you wait two hours to get a room and then I was hoping to get a room with a view I got a room facing a employee training building . Now with 5 pool areas which where very nice and mountain views on the outside building your PLATIUM ELITE MEMBER IS STUCK IN A HOLE . Other than the restaurant staff most other staff was rude if ask for something . The room was half clean and bathtub never was and if you use anything like coffee , soap, shampoo they dont replace it . I always enjoyed my stays at Hoilday Inns . Dont think I be coming back to this one !!!

Close Enough to Strip!

This was a good trip. We celebrated my husbands 50th Birthday. Since we're considered middle aged we felt this was a place we could relax, get away from the noise and yet be close enough to the strip so we didn't have far to go.

Great room!

Having a complete one bedroom condo was great! Having a full kitchen was so nice. The washer and dryer were fantastic!

Great rooms and location

This resort is great. We loved the rooms and location. I definitely will visit here again.

Not a Great Experience

Typically we do not complain and Holiday Inn's are great. But, this visit was not the greatest. We had 2 rooms because we were in Vegas for my daughters Wedding, so this was an important time for us and we did not need any extra stress. Well, our other daughters were staying in one room (for 3 days), me, my wife and mother room were going to be in the other (for 4 days). Somehow, they switched the rooms around and put us in the room for 3 days and insisted we switched everything over at the last minute without any assistant, which was a BIG inconvenience. My wife called to ask, why couldn't they just switch the rooms in the computer because they were the exact same rooms, King Size Suites but they refused to do that without explanation. So not only did we have to gather a lot of stuff up quickly and move it to a totally different room in a totally different building and then when I asked if they could at least change the bedding because other people had been sleeping in it, they said only if we paid $60 dollars, I feel this was terrible customer service for anyone but especially for a spire elite member. I really wish I wouldn't of wasted my points on this hotel. They were very rude and not helpful at all, they could of even helped move all of our bags if we couldn't stay in our original room.

Nice place overall

The room felt a bit dated. There was a small patch of carpet missing in the living room. The sound proofing wasn’t very good. Could hear people in next unit from my bedroom.

Safe

Great place to stay. Close to everything yet not on strip. Safe with gated entrance

Roaches. Dirty carpet. Curtains don’t close

Disgusting property. Depressing to stay there. Skip this one. Can’t believe holiday inn owns this property. Very disappointing.

Nice

We enjoyed staying here. Our Villa was like an apartment and kitchen was fully stocked with everything you would need including wine bottle opener. There was a small bit of cleanliness issue. We found crumbs of chips in various locations where it was not swept well but otherwise it was very clean. Large, comfy bed. Could use a massage/salon onsite.