Williamsburg ResortRental Guest Reviews

good location

good location, convenient to shopping. Did not like that we had no phone book, The main desk did not even have a phone book. like the way all doors were facing in.

Poor Customer Service

I had the worst experience on my arrival to the resort. The customer service person only became helpful when she saw me getting frustrated with her lack of assistance. Customer service is in urgent need of fixing.

Good sleep, lots of room, don't like the timeshare upsale

lots of room and easy access to buildings. bedding was very comfortable - even the pull-out sofa. Don't like the pressure at check-in to participate in a "presentation" for free goodies. Web needs to be clear this is a member community and there will be the opportunity to join a club so visitors will be prepared.

Cleaning Fee is Ridiculous!

I booked the Holiday Inn Resort at the non timeshare rate because we have a timeshare elsewhere and i didn't feel like having the hassle of cleaning while i was there. When i asked the hotel if someone was coming to clean our room they stated that its an $119 fee/day for cleaning. If you were to go to another hotel or resort and stay multiple days your room is cleaning daily for no additional fee. I totally understand the charge if i came to view a presentation or was utilizing a timeshare rate but we paid the regular hotel rate. If you are paying the standard rate then the room should be cleaned daily just as it would at other Holiday Inns and hotels. I came to VA to relax because i was really stressed and recently lost my father. Cleaning bathtubs and making beds and etc isn't an issue for me at all, but for this particular trip cleaning just wasn't part of my ideal vacation or my idea of relaxing.

Great Service

Enjoyed the stay.. The two bed suite was clean, spacious and comfortable; and the kitchenette was fully equipped. We stayed here last year and also enjoyed the stay. However, the resort needs to resume some of the children activities that were available last year, enlarge the pool and reinstate the pool bar. Kim, Stacey, Adam and the maintenance staff was so polite, accommodating and helpful. After returning home, we noticed that we left some packages in the room. We called the resort and Adam FedXed them the next day. Thanks Adam.

Recommended Vacation Location

The Holiday Inn Club Vacation resort in Williamsburg Virginia is located 5 minutes from the Premium Outlet store center and 10 minutes from Busch Gardens and Williamsburg. This is a excellent location with ample food outlets very close by and is set in a wonderful location. Highly recommend you visit this location for a relaxing vacation stay.

Very clean

Booked hotel last min with my family as a stopover on our way to obx awesome place to stay when it's completely renovated it's going to be a very sweet place to stay. Our room felt brand new fresh paint spacious and clean. Will definitely stay here again.

No Ammenities but very helpful Staff

The hotel has no real ammenities other than a small oddly shaped pool. The staff was very nice and helpful.

Great location and property

Beautiful surroundings to enjoy the history of the area. Loved the stay.

Enjoyed stay and location

Great place to stay. Convenient to all Williamsburg attractions. Nice, quiet and clean. Just no HBO or other premium channels on TV. Garden Jacuzzi tube is slippery must be careful when using it ti shower..