Tahoe Ridge ResortRental Guest Reviews

No power, no hot water, no refund offer.

Its a beautiful location but we were without power for ~ days and Holiday Inn failed to bring extra blankets after 4 requests. Moved to a room with power, but hot water was out. No offer of reimbursement from HI. My expectation were much higher.

Budget Friendly but Inconvenient and Unorganized

I understand why this property is priced so affordably compared to other hotels in the area. The primary reason being it's so far away from Heavenly main hub and once you are on site, you are trapped. The hotel is also very out of date. The outdoor pools are not heated and the hot tubs are not hot. The main clubhouse area smells of mildew. It is quite a haul to walk between destinations on property and there was no map provided when booking to select a unit closer to clubhouse/pool/slopes/etc. Our room was not clean upon entry. The wait for the shuttles was quite long. There was a snowstorm during our stay that did make things quite difficult but still, the property is out of date and too far away, making this an unlikely choice for a return visit.

The heavily advertised skier amenities do not work

Under no circumstances should you stay at this hotel if you plan on a convenient ski experience. TLDR: the service people are trying their best but management needs to get their priorities right and fix the amenities that are explicitly advertised. Selected this location explicitly because of the heavily advertised skier express and “convenient shuttle service”. The skier express funicular/gondola worked for exactly 2 hours, then broke for the duration of my stay. Understood. Things break. Went to the backup system of using a shuttle, but was also told one of the shuttles was broken. Down to one shuttle for the entire resort to bring people to the lift lines Brian and the rest of the shuttle drivers were amazing. Trying everything they could do to get people to the lifts, but wait times were often 30min to an hour or longer, as the shuttles had to drive a 15min loop, and there were not enough seats on the shuttle. I inquired about partial compensation, or at least a points, or even a food/bev credit since I only selected the hotel for the convenience of the skiing amenities, and I was told by management “sorry unfortunately we don’t do that”… even though the advertised amenity was not working. Even though management didn’t have a plan for more shuttles. Even though they weren’t paying their shuttle drivers enough to attract another shuttle driver. I am a loyal IHG platinum member, as well as a Hilton diamond member. I could have stayed at a Hilton property for free on points if I wanted to take a shuttle or drive to the mountain, but I gave IHG a chance due to the advertised amenities and convenience for skiing. For reference, I once had a slightly malfunctioning A/C unit at a Hampton inn (Hilton property) and without even asking, they comped the entire stay by issuing me a refund to my method of payment. THIS HOTEL IS ANYTHING BUT CONVENIENT. MANAGEMENT DOES NOT CARE ABOUT THE GUEST EXPERIENCE. AVOID AT ALL COSTS. STAY AT A HILTON OR MARRIOTT PROPERTY.

Relaxation

Really enjoyed the stay very comfortable and just being able to a special place with family love it despite weather issues

Lack of Hot Water During Entire Stay

Lack of hot water at the room the whole stay! Don’t get fix or any solution.

Definitely will come back!

This is our second time visiting this hotel. The front desk staff is very friendly and helpful. The room is very spacious and comfy. Definitely will come back again!

Thank you..........................Thank you......

Thank you................Appreciate all the staff did for us! ..

Relax and recharge with family at Holiday Inn.

Enjoy a relaxing, comfortable, and very affordable stay at the Holiday Inn Lake Tahoe! Whether you’re visiting for the stunning lake views, outdoor adventures, or a peaceful getaway, you’ll find cozy rooms,and great amenities. The staff was incredibly attentive, and the peaceful atmosphere made it the perfect place to unplug and relax for two nights. About 13 minutes to casinos and restaurants. Book your stay and unwind the Tahoe way!

Wonderful experience

The hotel is in great condition. Staff was very helpful.

Very Disappointing Stay in an Old and Noisy Proper

The overall stay experience was very poor. The accommodation was located on a mountain and extremely hard to find, it took a very long drive to get there, and the surrounding area was desolate. It took a long drive just to get anywhere. The room itself was very old and run-down, like something from the 1970s or 1980s, and it had a strong, unpleasant odor. In addition, there was a loud noise inside the room that made it impossible for me to sleep all night. I asked maintenance to check it, and while the staff were very nice, they told me the noise was from the water heating system and couldn’t be fixed. Overall, the facilities were just too old. The customer service was generally good and responsible, but there were some inconsistencies. For example, when I texted to ask for disposable toothpaste and toothbrush, I was told they only had disposable toothpaste, not toothbrushes. But when I called customer service, they sent me both. I’m not sure why the system gives different answers, it seems there’s no consistent service standard.