South Beach ResortRental Guest Reviews

Disappointing Experience as an IHG member

As an IHG Rewards member, I expected a higher level of consistency, professionalism, and customer service during my stays. Unfortunately, my recent experiences left me questioning how much guest loyalty and satisfaction are actually valued at this property. During my initial stay, I requested a late checkout but was unable to receive one. I understand that late checkout may depend on availability and membership status. However, I extended my stay due to work obligations, and once again, my request for a late checkout could not be accommodated. My second reservation was made over the phone, yet when I arrived at the front desk, the price was higher than what I had been quoted. The employees acknowledged the discrepancy, apologized, and offered a $25 credit. However, when we attempted to use that credit, we were informed that it had already been redeemed, despite us never using it. Additionally, the check-in process took approximately 30 minutes, and we were assigned an accessible room that we had not requested. As an IHG One Rewards member and a returning paying guest, I find this pattern of service particularly disappointing. The most concerning aspect of this experience is not simply the inconvenience. It is the repeated breakdown in communication, the inconsistent pricing, and the failure to honor a credit that staff themselves offered to resolve an issue. I understand that late checkout cannot always be guaranteed. However, I do expect accurate reservations, transparent billing, reasonable check-in times, and accountability when mistakes occur. I am requesting that property management and IHG Guest Relations review these experiences, investigate the pricing discrepancy and missing $25 credit, and provide an appropriate resolution for the overall inconvenience. Loyalty programs are intended to build lasting relationships with guests, but that relationship depends on trust, consistency, and service. Unfortunately, my recent experiences have not reflected those standards.

Check in nightmare

Super disappointing. Check in was a nightmare. My family are not owners or part of timeshare program. We booked directly through IHG. Went to check in front desk could not find my reservations told me I was at wrong location. Acted as if I was stupid. Finally said that IHG had not sent reservations all way yet and we could not check in till it was sent. I told her I would call IHG she said she would call help desk. We left to get lunch and I called IHG and was assured my reservations was good . As soon as I hang up hotel calls and says it is cleared up. Get back to try to check in again its right at 4 told room was not ready no eta. Again I do not have reservations there. It was a different front desk employee. I explained all over again. She finally found my reservations. I always stay IHG and this has definitely made me question if I ahould explore my options. If IHG can book at timeshare programs they have then feont desk should be trained on how to process that reservation and find it. Definitely not be rude and say you are at wrong location.

Lovely Resort and Villa

We are from UK and were on a USA Road Trip. We were nearing the end of our trip when we arrived at Myrtle Beach, so being able to book a 1 bed villa with washer/dryer was excellent for our 4 night stay. The 1 Bed Villa was fabulous and in very good condition. The amount of space was great, everything about it was fabulous. Check in experience was excellent, timeshare meeting was mentioned to us but no hard sell or push to attend - we would not be interested in this anyway. Unfortunately for us, the rain brought by the Gulf Coast hurricane was there for our first 1.5 days, but it was even better having the space and luxurious feel in the villa compared to a normal hotel room. After this the weather was lovely and we managed to take long leisurely walks along the beach. It was close season so many local places were closed but there were still plenty of people around and on the beach. There is some noise as the airport is next door, but it never really bothered us. We did not really use the resort facilities, but they looked very good. Would we go back to Myrtle Beach again, not sure, would we return to Holiday Inn Vacations accommodation, yes definitely and we will look for this again on future visits.

Not inviting

Felt unwelcome at check in at this vacation resort.

Fall break

This was our 6th time staying at South Beach Resort. We are a family of 4 with 2 kids (ages 8 and 10). This resort provides exactly what we want/need for our weeklong fall/spring break trips. Rooms are clean and most of all, spacious. We love having the kitchen and multiple bedrooms, so there’s space for us to spread out. The kids love the pools and short walk to the beach. Overall, we feel like South Beach Resort is a great value for our family and we will come back again in the future.

Holiday Inn is the place to go

What an excellent extension to the excellent experience we’ve had with IHG through the years. We look forward to visiting all the resort locations. This will become our vacation experience of choice as we travel the world

Basic hotel

Decent hotel but nothing extraordinary. Definitely not what I consider a resort.

Great property, check amenities

Our overall experience was great. The property is moderate in size, so we had to walk or take the shuttle to some areas. The shuttle around the property and to the beach is free. They also offer shuttles to the airport and shopping for a fee, which is nice since we didn't want to rent a car as we planned to spend most of our time on the property and only have a few excursions. We went in October, when temperatures were starting to get closer to the mid-70s. It is important to note that some amenities were closed (e.g., water slides) or had limited hours (e.g., the splash pad and lazy river). The staff was friendly and knowledgeable about the property and the area.

Fantastic Staff and Amenities

The staff was refreshingly friendly and extraordinarily helpful. The facilities were clean and very comforting. Proximity to the airport made arrival and departure exceptionally convenient. The I enjoyed my stay immensely!

Satisfied

Every thing was so nice even the other guests were raving about their stay. My stay was enjoyable but ended to soon I didn’t have enough time to experience all the hotel has to offer.