South Beach ResortRental Guest Reviews

Nice

We had a great family vacation with my kids (ages 18,19,23,& 26) and myself (age 50). Everything was clean and lots of room for us all. Pools were nice and kept clean. Short walk or shuttle to beach. Short drive everywhere else.

Do not recommend

I would not recommend this resort if you are looking for a clean place to start. First, check in was supposed to be at 4 and the room wasn't ready until hours later. The rooms were super dirty and had bugs everywhere. I pulled out the pull out couch mattress and it was full of old food and crumbs. That room was not cleaned properly, especially since the room was not ready in time as they claim it was being “cleaned”. I normally don’t give a review but this is honestly my first bad experience I had at an IHG resort and I would not come back to this location specifically after all of these issues I encountered. I should have listened to all of the bad reviews that I saw before booking but they are absolutely right about the complaints they had.

OK

Elevator on our unit was broken, had to walk up 3 flights of stairs. Was told had 2 queen beds in 1 bedroom but there was 1 only.

Not impressed

Pool and lazy river were dirty, you have to pay for most of the activities. Late check in(4pm) and early check out(10am) - tried requesting 30 additional minutes for a late checkout and they wanted to charge extra.

Same as a Candlewood Suite.

If you don’t bow down to the time share they hound you about you are put on the back burner. Exactly the same as a Candlewood Suite. People would cross the rod from the residential area to use the water park. Walk to beach is 15+ minutes.

Bedbugs ruined our stay

Bed bugs ruined our vacation. First night after checking in, my husband woke up with bumps all over. We started to inspect the bed and sure enough found a live bed bug and captured it. Have photos of the live bug and bites. Waited over 45 for someone to come to the room to let us know where we would be moving to and explain that we had to leave everything to be washed and returned to us the next morning. When asked about refund, or moving to sister locations- we can’t do that on the weekends you have to wait till Monday for a manager. And we can’t do a refund unless you stay the trip, but hey here is a $50 credit for snacks and drinks? Next day, talked to front desk at 9a and “they haven’t got to the laundry yet”. So we had to wait hours past the promised time. The room we moved to was dirtier, smelled like smoke, had a shared laundry as opposed to our own, had to request a fresh turn down, and the housekeepers showed up with one mop and one bottle of cleaner- no cart, no other supplies, no fresh linens like requested. And yet “we don’t usually have problems here”. So our vacation celebrating our anniversary ruined by a hotel we’ve never stayed at and had high hopes for. I can’t believe people would pay for a timeshare here, poorly maintained, lack of professional housekeeping staff, and no real solutions for problems the hotel caused. Oh, and never got to speak to an actual manager. I’ve asked 7 times to speak to someone about the refund that was promised. None of the managers have bothered to waste their time to give me a courtesy call. Even after check out, I called again for them to say - someone will call and they never did. Save your money and book with anyone else. Trust the reviews and open lawsuits.

Comfortable beds with relaxing pool area.

Great resort located near the airport and the beach.

Juice is not worth the squeeze

I would give this resort a lower rating if that were possible. One of the most concerning aspects of my experience was the apparent lack of communication and coordination between departments. Marketing, Guest Services, and other functions seemed disconnected, resulting in confusion and frustration rather than effective customer service. In particular, my interactions with Jimmie W, Sales and Marketing Service Manager, were disappointing. Decisions appeared to require approval from his manager, Kevin McG, which made resolving a relatively straightforward issue unnecessarily difficult. When I requested to speak with Kevin, he seemed inconvenienced by the request and only became engaged in addressing the situation after I expressed my frustration. As a resort guest--not a prospective timeshare buyer--I expected my concerns to be heard and addressed. Instead, the focus consistently seemed to shift toward promoting timeshare opportunities rather than resolving customer service issues. This approach left me feeling that my concerns were secondary to sales objectives. For a company asking customers to invest in its programs, I would expect a stronger commitment to listening to guests and providing transparent, customer-focused service. Unfortunately, my experience did not reflect those values. Based on this experience, I cannot recommend this Myrtle Beach location. First impressions matter, and this visit left a very negative one. If a rating lower than one star were available, I would seriously consider using it.

Liked the location. Walking distance to the beach

The staff was great. We loved the pools, water slides and the lazy river.

Would definitely stay again!

We stated this resort as a recommendation. For a friend who is a number of the owners club. We felt at home the moment we walked through the door to check in. The staff throughout our stay were friendly, polite and professional. The facilities were clean and well kept. We had to call maintenance twice for minor issues in our room and they remedied the problem right away. Everyone enjoyed the cozy beds, balcony, and of course, the pool and lazy river. This is definitely a family oriented resort and we had fun making memories.