Scottsdale ResortRental Guest Reviews

Lots of space, but not the same as a hotel

1. Wasn't given the room I thought I had booked online, with one bed being a double instead of a Queen. 2. There was glass and broken pretzels on the living room floor that I had to vacuum after notifying the front desk, and they in turn pointed me to the vacuum stored in a bedroom. 3. Ice maker did not work. 4. Bathroom amenities very limited. 5. When you book a Vacation Club room through the IHG website, they don't tell you that it does not offer the same services as a hotel room - e.g., no daily maid service.

Exceeded expectations!

What a great place. My family enjoyed the entire facility, the pools were great, the room was huge and very clean. And the staff was very friendly. Definitely coming back!

Mrs Anderson

We loved the location and my grandkids liked the pools.

Maintenance issues and problems with room

We had maintenance issues with our room. I’ve been asked to resubmit my review as my previous review had some legal issues IHG said did not meet their posting guidelines. The maintenance issues affected our stay and our belongings. We weren’t compensated for the problems nor were we helped to clean/move all our items. We were told we’d be contacted by someone within 48 hours. It’s now been almost a week and still no contact.

False advertising

Terrible Stay....not ADA accessible and time share facility that was not advertised.

Great Experience

Super staff, nice accommodations. Only stayed one night but wish we would’ve spent more time there. Go for the 2 bedroom suite.

Excellent services and amenities

We were here with all four kids as a combined business/leisure trip. The four pools were great for the kids, especially being heated with it being a little chilly in the evenings. The activities offered and the Activity Center were also very appreciated. Love the fact that we could do laundry in the unit and the unit was so spacious.

Toilet flood

A faulty stopper in the Toilet flooded our room and soaked our suitcases, clothes, and shoes. Our daughter also slipped and bumped her head on the ground. We were offered a different room but we had to pack everything up and move it ourselves. This wasted at least half the day. Sometimes things like this happen but we were only offered $28 in compensation for this which I found insulting. There were also ants in the master bathroom.

Lovely Stay...

2nd time staying here and had such a great time. Location is convenient to all and the grounds and rooms are great! Wonderful place for the adults and kids and larger groups. We had a 3 bedroom villa and it was perfect; great kitchen, spacious dining area and plenty of beds for the crew! Beautiful pools and waterpark area for the kids. Def recommend to all.

Scottsdale Vacation

Overall this Resort was very nice and comfortable. Besides the weather which obviously they had no contol over. The only issue we had was no full offering of breakfast was available in the restaurant. The one restaurant opens at 11:30 for lunch and dinner. My issue with that is being in Scottsdale, AZ I would guess most people are there for breakfast but then leave for lunch and dinner with activities outside the hotel directly, such as golf, hiking, etc. The staff was very accomodating when extra towels, soap, etc. was needed during the week.i