Orange Lake ResortRental Guest Reviews

Bad all around...

I should start by saying we love Orange Lakes and have been coming here for years. But this was the worst stay ever. Even though there was no rain, the pools were closed 90% of the time for the week we were there due to lighting strikes in the area (even though we neither seen any lightening, nor heard any thunder). Then we made the mistake of going through the timeshare program. After three hours of saying "no" they made one last attempt to get us to purchase a future one week stay at a "discounted rate". We relented, but as the gentleman was skimming over the details (after they charged our credit card of course), we found out we needed to do another timeshare program to use it! When we asked for a refund, the General Manger (someone named Joe C.) was incredibly rude, belligerent and condescending. Terrible experience!! We did the math, and it actually costs 4 times more to own a timeshare there than it does to simply book a room online! Stay away from the timeshare!!

Nice place

Nice rooms well kept just too many people in pools

nice clean property

We had a two bed, two bath and it was very spacious.Our room was very clean except for the bathtub liner. It was dirty and needed replacing or cleaned. The kitchen was well equipped with everything you needed to cook. There were a couple of issues. The toaster didn't work unless you held the handle down the whole time you were toasting something . The microwave didn't work on defrost and the sink with the disposal was slow to drain but did eventually drain. We were in a 5 story building so we did hear the people in the unit above us.The check in process took about an hour but it was well organizied and didn't seem like a long wait especially since you stayed in your car or checked out the resort while you were awainting a text to come to the lobby. We did the time share tour. We were told due to covid we would only be there 1.5 hours so that is why we decided to go but it lasted over 3 hours so I was not happy with the time it took out of our day. The property was beautiful and very well maintained. There were a lot of people at the pools but we didn't have any trouble finding chairs at the pools but there were only two of us. The pools were very nice. We ate at two of the poolside restuarants and both were very good!. We wanted to play putt putt after dinner but the course closed early so we didn't get to play. We did play at the Legends golf course. It was a nice course, We had a great time. Staff were nice. Overall a great vacation.

Great Villas

We loved every moment of our stay in our cute little villa. We had more than enough space for our family of 6. So many activities and pool areas to chose from. We will definitely be back if we visit Florida again

Overall Good experience

Nice resort but small master bathroom. Plenty of different types of pools and nice food choices with reasonable prices

Nice but needed cleaning

Clean the units better. It was really gross to bath with black mold in the bathroom jacuzzi filters for my baby and I and other peoples body hair everywhere. The kitchen countertop not wiped down with previous guest crumbs throughout made me very uncomfortable and uneasy with or without covid going on. Resort itself is very well kept from common areas to landscaping. We're staying here again at some point so I hope they improve on cleanliness.

Great place and well maintained

Great place to stay in this area. Tons to do in resort

great getaway

wonderful stay except guest smoking outside the hotels and on steps and leaving cigarette butts all over.

Great resort / Poor Check-in

Check in time was 4:00 pm and I was told my villa should be ready at 6:00 pm. I was also told that housekeeping would call me when my room was ready. I was never called, so I located my villa and checked myself in. Poor service, but the resort was nice.

Expect more for your money

I traveled from new Hampshire to the resort.i had a water park 2 bedroom villa for a group of girls . along with a single room for my dad. I wanted to be close but we weren't. I had a car full of groceries. It took an hour to check in. They are constantly trying to sell you something. My ice maker wasn't working in my waterpark villa and in my other room the refrigerator wasn't even on , the smaller room had access to an ice maker unlike the villa. The ice maker was off but even when we turned it on. It barely made ice. I had to buy ice. Then the toilet in the master bathroom barely worked. Had to flush multiple times. It wasn't fixed along with the ice maker in the villa. everythng else in the rooms were amazing. From bathing , to sleeping, to plenty of room. The kitchens were awesome. From utensils to dishes . I was told when I made my reservation I was allowed my own tubes in the lazy river. You are not allowed. You are allowed anything in the other pools except the water park/ lazy river location. They want you to rent tubes that you are not guaranteed a tube. So you are pretty much paying for something not guaranteed. You are allowed noodles though. What I was told they do not have enough tubes for there guest. again you are allowed anything else in the other pools. Some of my group did the jet skis. They were fun. You pay for a half an hour. After ten minutes on the water. They took them off because of lightning. Instead of a refund they give you a rain check. Also no housekeeping. Be prepared for that. Use towels given to you in your room for the entire stay. Plan on your own cleaning. Bring what you need. If you go back. Plenty to do on sight , if you pay. Room was comfortable for a big group. Just different places on the resort have different rules.