Orange Lake ResortRental Guest Reviews

Not what it used to be

My most recent visit here was subpar to say the least. I understand with covid in all things could be a little different. Though I think we are past that. Restaurants and bars closing at 9 pools closing early Etc. People go to resort to have a good time and enjoy life. Being spire Elite with i h g means nothing at all. My last two stays at this Resort I I was treated below average. No upgrade offered, no late check out offered, not able to use free night i had that is supposed to have no blackout dates. Dont bother trying to gain any higher status as it gains you nothing. I will start now using another points card bon voy or H honors. So now about my stay. Check in is a disaster. Long Waits, wait for a text in the parking lot, just a mess. Being Spire Elite you may think you would get something but I got a room at the end of the world that was a lock off. Now the room was recently okay though I had an issue with the bathroom. One of my children use the bathroom and the toilet clogged, he went back to bed and the toilet didn't shut off. By the time he noticed it was still running there was over an inch of water on the floor running out all over the carpets. Waking me up at 5 a.m. I go in to turn off the shut off on the toilet and that don't work. I am finally able to get it to stop viewing water all over the place while I'm standing flooded in water. So I use all the towels I have in a place to absorb the water up. Hopefully saving two people below wash from getting water dripped on their heads while they sleep. The next day I call let someone know at the desk know that we had this issue and if they could send someone to resolve it the carpets were drenched with water that flowed out of the bathroom. They say no problem we will get someone to take care of it go about your day. So none the last one return there was nothing done my carpet still soaked no towels Etc. It was our last night so I didn't bother we went to bed and we're checking out the next day but I heard nothing from anyone. Needless to say we have stayed here probably 10 times and the last two were terrible and we may consider not staying here anymore. This was our go to resort but no longer as the quality of service and amenities gone downhill. So I have a whole lot of points build up I have free nights available for no reason they just don't let you use them anyways. Nor will they ever offer an upgrade I'll give you an upgrade or respond to any of your issues you may have.

VERY DISAPPOINTED WITH ORANGE LAKE!!!

My family has owned property for over 20 years at Orange Lake. My previous experience as a "non" owner was completely unacceptable! Upon check-in, I was given a basic room that was very dated and was not what I paid for. I called giest services immediately to request the room type that I paid for. After waiting almost 40 minutes on hold, they told me that they didn't have anything available in the class I was dose to get. However, if I paid an upgrade fee they could put me in another room. At this time my family and I are exhausted we just wanted to relax after a long day of traveling. I get new keys, after going through their cell phone check in process (a little crazy). We pack everything back into the vehicle to go to the next room only to find that we walked into a room that had in made beds, dirty towels all over the bathroom floor, bed unmade. Trash cans full in the kitchen. I am a cancer patient and I can't begin to tell you how nervous I became being in such closer contact with a very unsanitary situation/environment during a pandemic. After finally being guest services on the phone. They told us that they didn't have anyone in housekeeping to clean the room Because all of the housekeeping staff was gone for the day, and my only option is to drive back to the climb house and get another room me remind you that they charged me an upgrade fee for this nonsense. I was so disappointed with this stay. My family and I has visited this property for years. This type of treatment really took a toll on our stay. I hope the right person in management read this review and makes it right for my family and i

Great for fanily

Our family stay was great was able to relax and was a worry free stay

Great fun, clean and comfortable stay.

This place is so great! Book ahead for the best value. We had so much fun and the facility was so clean! I recommend this hotel to all families and couples for a great time!!

Need updated

The back outside had cigarette butts all over the place. The bathroom was the smallest I ever been in for a 6"5 330lb male the toilet was uncomfortable. The room needed updating.

Large spacious clean room and comfortable bed

I have stayed at many hotels, often at a higher price per night. This room exceeded my expectations. We had a wonderful, relaxing trip and slept great every night.

Awesome stay!!

Our stay at Holiday Inn / Orange Lake Orlando Resorts was absolutely awesome. My family and I enjoyed the clean, spacious, and luxurious accommodations. The resort was equipped with everything we needed: gym, pools, lazy river, restaurants, arcade, you name it ... it’s there! We’re already looking forward to next year’s vacation.

Vacation stay

My family loves this resort. Usually we have great rooms, this time we were placed in the older condos and one of our toilets didn’t work in our two bedroom two bath. I came to service desk to ask for help And was told a manager would call me and one never did. I liked our area but those condos are too old and furniture not nearly as nice.

Awesome

This is very nice resort I would stay here anytime.

Great Vacation Spot

From the time we arrived on the property everything was great. From the villa/room to all the amenities on site. Hotel staff was on stop of all my needs. Will definitely return with the family next year.