Orange Lake ResortRental Guest Reviews

Awesome stay

My stay was a very relaxing and rewarding experience. I will definitely return and stay at the registration building. The rooms were comfortable, clean with everything one would need - loved kitchenette that included dishes, silverware and pans - and the beds a dream come true. My sister and I slept like a baby.

Rough Experience compared to Disney

The stay had multiple issues. It started when someone texted me the day after check in asking how the stay was going. I asked for someone to check the ac as the temperature was hovering around 75, when we prefer 70-72. I also asked for a mattress pull over for the living room bed as it is hard as a rock. From there, staff came into our room when we were gone, set the thermostat on heat, and threw another mattress cover on the floor next to the bed. When we got home, it took almost 2 hours for someone to respond to our issue of a room that was nearly 90 degrees. This is with two elderly adults and 2 children. The hotel sent security, who said it feels cooler inside than outside. The room was 84 degrees at that point. They did nothing to solve the issue. The two security guards that came later, claiming to have HVAC experience, said the ac was dead and we’d have to deal with it or request another room, which were not available. Then the actually hvac guy came hours later, flipped the breaker, and the ac was working. I’ve never experienced such a huge issue with little to no response from hotel staff. Zero accountability from the resort, they wouldn’t even let us talk to a manager. Food is below average. Pools are overcrowded and guests have inappropriate music blaring. Zero life guards at the pools. Guests smoking in the pool areas and the only staff inside these areas don’t speak English. Overall, horrible experience. There’s more, but I’m done typing.

Awesome Place

This place is awesome and the staff is amazing the golf is amazing

Loved orange lake holiday inn vacation club

24 hour check-in was nice since our plane was delayed for weather. We checked in at 1115pm. Our room was upgraded. Brandon the check in manager saw how tired we were and we were there to stay on property all 4 days without amusement parks. There is a new road called Travelers way that helps with avoiding some highways. This review is for the villa 81404 facing the river island lazy river. 2 bedroom/2 bathroom. Shampoo, conditioner, hand soap, lotion, laundry powder, dish soap, coffee provided. Fridge had a ice maker. Lots of swim towels provided in room along with face, hand and bath towels. Central air condition. Large kitchen and living room. Screened in balcony had table and chairs . The bracelet is your room key, building key and means of purchase for anything at the resort because who wants to take private items into the pools. The wrist band is super convenient.

Great Until....

Everything was great until someone pull a prank and setoff the fire alarm in my building. It caused panic to all of those affected. Please install security cameras.

Highly Disappointed

I had done a lot of research looking for a really nice place to stay with my husband and my disabled father in law to celebrate our 28th wedding anniversary. It took at least 45 minutes to get through the line at the check in desk and to be assigned a room/villa. We were immediately then taken over to the area where they ask you to attend a 90 minute presentation in order to get you to buy into a time share for Holiday Inn. After another 20 minutes, we were on our way. We were assigned a two bedroom villa in the West Village - 4040. I had a rather uneasy feeling upon pulling up to the Villa, so I asked my husband to wait in the car. Image my surprise when I opened the door and literally saw dust bunnies rolling across the floor. This was just the beginning of our adventure. There was a dead/decaying salamander laying next to the garbage can. There were dead yellow flies on the floor in the first bathroom. I proceeded into the living room where there were dead centipedes under the curtains for the sliding glass door. I then proceeded into the master suite. Again, there were dead centipedes and a rather large dead cockroach under the curtains of the sliding glass door as well. There also was an issue with the lighting in the living room area as we couldn't get the lights to turn on. I immediately placed a call to the front desk to express my issues and ask to be transferred into a different room. I was told that I could try, but due to it being a holiday weekend, they were at maximum capacity. I was told that they would send a cleaning crew right out and a maintenance worker to check the lighting situation. The maintenance man arrived within 10 minutes and said there was a switch turned off behind the curtains in the living room so that was an easy fix. We waited an additional hour and still no cleaning crew. At this point, we decided to march down to the front desk ourselves. The line again, was quite lengthy. My husband approached another employee to explain the situation and she directed us to Guest Relations. Upon arrival there, we were greeted by a very pleasant young lady who couldn't apologize enough for the situation. She was able to do a search and found us another two bedroom suite in the East Village on the 5th floor. She was also kind enough to issue a $75 credit, to be used onsite, for the inconvenience. We were very appreciative. The next morning, I received a message from my credit card company letting me know that an additional charge had been applied to my account. I looked at my credit card and I was charged a second time, for the same amount that I had already paid to spend the weekend here. So, I had been charged twice. Another very disappointing incident that surely did not need to happen. We decided not to address this situation until checkout as we didn't want to waste more of our time waiting in lines. The resort is very, very large. Much bigger that I thought it was. You definitely need a car to get around as it is so vast. I'm sure that IHG members and others, that rent through sites not related to Holiday Inn, get put in the areas farther away from the main facilities. I do wish that we would have had more time to really enjoy the facility because it really does have some great features. However, my initial experience was definitely less than mediocre.

Disappointed

I arrived at reservation for check-in, I gave employee my owner identification card. The employee responded she didn't need my owner identification card to give her my driver's license instead. I was upgraded to a bigger room because of VIP status. When I arrived at the rental it was not cleaned. I called reservation to notify the room was not clean. Staff responded they didn't have another rental available until 2-3hrs. But she can have someone come to the rental in less than 10 mins and clean the rental. More than an hour went by. I called reservation, canceled the person that was supposed to clean and asked to speak to management. The next morning I received a call for a tour and benefits. I complained about the room. The person apologized and send an email to management. I went to reservation asked to speak to management. The person apologized, explained that they were busy but that I will be compensated. I had my personal information verified several times to make sure management could get ahold of me but I did not hear from management til this day.

Very nice stay

A nice resort stay. Close to restaurants, shops and theme parks. Amenities on the property were very nice. Lazy river pool and multiple pools. Food was very good at the two restaurants we ate at and drinks were nice too! Room was clean and nice. Hall ways need updating in carpet and entry area.

Horrible check in

We checked in at approximately 9:30 p.m. We had reserved a 1 bedroom. When we entered our room all the lights were on, the door to the adjoining room was propped open with a chair. We assumed the room was occupied. The cushions on the couch were disheveled, the mattress was propped up against a wall, and the bed frame was in 2 pieces on the floor. We returned to the registration desk. The clerk made some snide remarks about the room not being to our satisfaction. She said she could put us in a 2 bedroom immediately, but if we wanted a 1 bedroom we would have to wait for it to be inspected. We said we didn't care how many bedrooms, we just wanted a room, with a bed. She gave us keys to a 2nd room. Upon opening the door the lights were on, the washing machine was running, and we heard voices. Again, we thought we were in an occupied room. A young man walks out of the bedroom. We are shocked and I go back into the hall. My husband stays and the man says he is inspecting the room. The voices we heard were the tv's. No one ever apologized for any inconvenience of finally getting to a room at 11:00 p.m.