Orange Lake ResortRental Guest Reviews

The environment was really amazing

The hotel had a very clean appearance and the location was easy to find and close to stores like Publix and Walmart. I was helped the employees at the gate with a very friendly attitude and the reception desk Miguel was super helpful as well. Definitely will stay here again in the future

Always read the reviews before you go

I made my reservation online and, as a Hilton Honors member for many years, I specifically asked the reservation agent about the Florida resident resort fee waiver that was advertised on the website. I explained that I am a Florida resident, and the agent confirmed multiple times that I simply needed to present my Florida ID at check-in and the resort fee would be removed. When I arrived, Omar consulted with the manager regarding the fee. The manager approached and immediately stated that I was not eligible because I had received the AAA discount. I explained that I had been told something completely different when making the reservation and that I had confirmed it several times with the reservation agent. The manager simply said no, offered no explanation, and walked away. There was no discussion or attempt to resolve the issue. The check-in process became even more frustrating when I was directed from the front desk to another desk and then to yet another location just to get my room keys activated. When I asked why I had to go to multiple desks and explained that I simply wanted to get to my room, an employee named El responded, “Just deal with it. This is how things work here.” I told him there was no need to be rude, and he responded by saying that I was the one being rude. At that point, I was seriously considering leaving the property altogether. Unfortunately, that interaction set the tone for the entire stay. Nearly every staff member I encountered seemed uninformed, unhelpful, or uninterested in assisting guests. No one seemed to know where anything was or how to answer basic questions. While relaxing at the pool, I repeatedly overheard guests discussing how rude the staff was, particularly the sales team. The common complaints were that they were pushy, aggressive, and disrespectful. Having worked in the timeshare industry for many years myself, I understand how sales presentations work. However, there is a major difference between presenting an opportunity and making guests feel pressured or uncomfortable. In all my years in the industry, we never bullied or treated guests rudely. If someone was not interested, we respected that decision and moved on professionally. Even if I had been interested in purchasing a package or learning more about ownership opportunities, the behavior of the staff would have completely changed my mind. In fact, I later received a call from the sales team offering various incentives and encouraging me to attend a tour. I declined and explained that I had no interest in buying into a property where the staff had been so consistently rude from the moment I checked in. Beyond the customer service issues, the property itself appears poorly maintained and lacks curb appeal. However, the biggest problem is not the condition of the property—it is the lack of professionalism, hospitality, and communication among the staff. To make matters worse, the beds were extremely uncomfortable. It was difficult to get a good night's sleep, and honestly, it felt like I was sleeping on uneven bricks. Throughout my career, I have worked with Hilton and Marriott properties that were struggling operationally and helped bring them back up to brand standards. Based on that experience, I can confidently say that this property has a long way to go before it reaches the level of service and professionalism guests expect. I was very disappointed with my stay. Looking back, I should have paid more attention to the reviews before booking, which is something I normally do. Unfortunately, many of the concerns expressed in those reviews reflected my own experience. Your property needs significant improvement in customer service, staff training, communication, and overall guest relations. I sincerely hope this feedback is taken seriously because the current experience does not reflect the standards that guests expect from the Hilton brand. Do better.

Dirty, run down, and inconsiderate.

This resort is very run down with its age obviously showing in many places. Housekeeping was obviously subpar as our room had alive and dead bugs in our rooms and had cleanliness issues besides. If you have issues, good luck getting them resolved in a timely manner. The beds were not comfortable.

Excellent Family Resort

Bungalows are wonderful for a family or just adults. Love the convenience of a full kitchen, living room and minimal noise due to privacy of bungalows. Lots of activities for kids near pools, 2 pools are quiet and seldom used. Guest services is excellent.

Excellent Stay

Overall a great stay! The staff is super friendly and kind. The fun team knows how to get people hyped up for fun! Lots of activities and my room was clean asks can be. Lots of daily activities and just minutes away from local stores and restaurants if you want to go off site. We had an excellent stay and will be returning!

Stolen item from room

An item was left and later stolen from room. When contacting front desk I was given the runaround and ultimately item remains stolen. No other help was offered and my expensive item remains stolen. Really unfortunate that IHG doesn’t have trustworthy staff that would return items left behind by guests. Police report has been filed.

Best lazy river minus the tubes

Great lazy river but the tubes are useless, they are too big, get a noodle for $1 at target.

Loved the room not impressed with the front desk

The room was fantastic. Very comfortable and very clean. It was well equipped. Beds are comfortable. We also enjoyed the lazy River, but it was a little dirty and rules were not being followed according to their own signage. Check in was a mess, the front desk supervisor was not helpful, IHG policies not honored. Very hard to get information or help about reservation. Platinum status meant nothing. Employee discount for dining not honored.

Great experience

The resort was pleasant. The ambiance was fantastic. The staff was incredibly friendly, and the rooms were spacious and quiet.

Holiday inn Orange Lake

Overall it was a good stay and amenities are kept up. Looking forward to next year.