Orange Lake ResortRental Guest Reviews

Horrible timeshare experience

I enjoyed the various activities available, the numerous pools, and atmosphere. I didn't like how when you check in they escort you over to a timeshare station as if it's a part of the check in process and then sign you up with all these promises that they don't want to honor in the end. They claim you will only have to do a 90 minute presentation that end s up being over 3 or 4 hours and won't take NO for an answer. You are held hostage almost and have waisted a whole day of your vacation. I had to speak with several supervisors to get what was promised to me for doing the presentation. I haven't been to Orange Lake in about 12 or more years and this experience has left a very bad taste in my mouth. It may be 12 or more years before I return. I am very disappointed in the lack of customer service and support I received around this timeshare experience it left a very dark stain on my vacation there.

Vacation stay

I stayed here for a family vacation. The stay was an okay experience. Pros- There are many locations within this resort that offer many pools, slides, restaurants, arcades, and activities. When the resort did do activities they were a lot of fun for everyone. They have a shuttle that can take you to different locations which was nice. Even though check in is 4 you can arrive early to use the resort. We were there for the 4th of July the fireworks were good. Cons- when you check in they start in with trying to get you to go on a tour for purchasing a time share. They even called our villa daily to get us to do the tour. This resort is very busy there are a lot of people everywhere so it can be difficult to find a spot to post up for the day at one of the villages. The pools were so chlorinated they ruined three of our swimsuits. The foam party was great fun, but the foam gave one of my kids a chemical burn on their face. The 4th was so packed we could barely walk or use anything. The gates seemed to be open all the time and let most anyone in. The drink prices were very high compared to other resorts we have been to. I tried to use the jet bath tub in our villa it stated spraying water everywhere and sprayed mold out of it. Most things cost extra like if you want an inner tub for the lazy river. Late check out costs $50 an hour. Overall it wasn’t a great stay we won’t be back.

Don't take the Vacation Club Sales "Tour"

The "90 minute tour" was over 180 minutes. I felt we were trapped and could not get out. The numbers given for the club were written upside down in cursive. No actual terms and conditions were given. Don't walk away, RUN!

Room stuck of cigarettes

Our room smelled like stale cigarette smoke. They did offer to change the room but we had already unpacked and then notified the front desk. They sent a woman from facilities or housekeeping with a bottle of probably Fabreeze and thought that would be enough. It got worse and I am still waiting for someone to call me back. Meantime, I've had to wash and spray down everything that we took in that room. We were also told we would be close to family at the resort and it was a short walk. Not even close and the walk is 10-15 minutes between "villages". Just not what we thought it would be. Buyer beware and check the room before you unpack.

Economy Accommodations at High Prices

We were invited by our kids that had been “lured” by a time-share offer. “Stay for the presentation in exchange for great deal on a fun vacation”. We couldn’t all fit in the villa so we rented a room for my husband and I for 2 nights. Of course when we checked in we were directed to a sales pitch pro who tried to convince us to attend the next day’s seminar for a free hotel stay. We had absolutely no interest and made that very clear. Her attitude changed immediately and we were treated as 2nd class citizens. We were never greeted as we walked in or out and when I asked why our $220/night didn’t include housekeeping we were answered, “I have no idea!” And the clerk walked away! Our room was old but adequate. Not dirty but not squeaky clean. The hallway carpets were disgusting & the smell was nauseating. Had it not been for our kids staying there, we would have walked away. The only positive was the bed (which we immediately checked for bedbugs & it cleared), was very comfortable. However, it was very noisy - lots of kids running in and out of rooms and banging doors. The water in the large pool is hazy and full of very long, disgusting pieces of weave wigs. You walk out of the pool with long strands of weave hair wrapped around you. Disgusting. As for the Lazy Pool, we had forgotten our towels and spent almost 45 minutes looking for some. We eventually found a “guest host” walking around and she located some for us. There should be towel stations on the premises but there are not so don’t forget your towels in your room! I would NEVER recommend this hotel. It is geared towards low income families that are searching out deals for cheap vacations. Stay away!

Not What It Used To Be!

I had trouble getting to the actual facility when I tried to book an additional room, then after being told we could be in the same village were told that was not possible. The rooms are getting tired, the furniture is worn. There was debris for days that was not picked up. Noise at night was disturbing. This was our second visit in 6 years - and our last.

Excellent

Very under the radar place, but it’s fantastic and a great value

Amazing resort

We were here mainly to relax. We had good and quite time.

Great for families

Overall good experience… wish there were a few more teen activities included in resort fees but loved the pool, water slide, chance to jet skiing, top golf, ping pong, fitness center, some good food options

Disappointing

Disappointing. Booked a 1 bedroom villa at the beginning of April for a stay in late June. Communication was poor. Was directed to registration by the "front desk" which was actually a call center- so registration address led us to facilities management. Check in line resembled the DMV. Have never experienced a check in like that. When finally checked in was told that the villa we had reserved wasn't available. Had to speak to a manager and have an owner assist. The villa we received had issues like light bulb burnt out and microwave not working. was nice to be on the lake. but not happy overall.