Orange Lake ResortRental Guest Reviews
4.1/5
Resort rating is 4.1 out of 5 stars. Click to see all 4,397 reviews.
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Nate
Could have been better
Staff was very poor and the night management was very poor. And when asking questions on the phone, the staff could answer them nicely and actually known what they were talking about.
Yes, I recommend this property.
Stanley
Great features
My children really enjoyed their time here lovely place for vacation
Joce
Terrible experience
case number, 10598574593 By the time we had finished check in it took almost TWO hours. Highly unacceptable. Poor management. Never heard from anyone
Marlo
IHG
We loved our stay. Would definitely recommend. Staff was amazing and friendly.
Yes, I recommend this property.
Sal
No points reward
Why didn't I receive any points for my stay. I stayed for 8 nights
Jolly
Fun times
We had a great time. The value was great. The only drawbacks the timeshare presentation which is not required. We were given a $200 gift card for going, however, it is advertised as low Pressure and it was not. Plus the interest rate they want is outrageous.
Yes, I recommend this property.
ChicagoTraveler89
Our room was great, but we had issues with staff
We enjoyed the villas, but the customer service could have been better. We were told at check in that we were required to schedule a timeshare tour, so we did. I later called and asked and they said it wasn't required, but I couldn't cancel because I already scheduled a tour. When speaking with the rep that we checked in with she said "I didn't mean that it was mandatory, just that it was required because of how great it is." My son also sliced his arm open on a broken piece of a water feature at one of the pools and the staff didn't seem to care at all. He had to receive medical attention and butterfly bandages to prevent the need for stitches, but he'll always have a scar because the pool area wasn't properly maintained.
Rosali
Vacaciones
Good I can stay here all day but I have to work good for family time and relax
Yes, I recommend this property.
Stew
Horrible timeshare experience
I enjoyed the various activities available, the numerous pools, and atmosphere. I didn't like how when you check in they escort you over to a timeshare station as if it's a part of the check in process and then sign you up with all these promises that they don't want to honor in the end. They claim you will only have to do a 90 minute presentation that end s up being over 3 or 4 hours and won't take NO for an answer. You are held hostage almost and have waisted a whole day of your vacation. I had to speak with several supervisors to get what was promised to me for doing the presentation. I haven't been to Orange Lake in about 12 or more years and this experience has left a very bad taste in my mouth. It may be 12 or more years before I return. I am very disappointed in the lack of customer service and support I received around this timeshare experience it left a very dark stain on my vacation there.
Noles123
Vacation stay
I stayed here for a family vacation. The stay was an okay experience. Pros- There are many locations within this resort that offer many pools, slides, restaurants, arcades, and activities. When the resort did do activities they were a lot of fun for everyone. They have a shuttle that can take you to different locations which was nice. Even though check in is 4 you can arrive early to use the resort. We were there for the 4th of July the fireworks were good. Cons- when you check in they start in with trying to get you to go on a tour for purchasing a time share. They even called our villa daily to get us to do the tour. This resort is very busy there are a lot of people everywhere so it can be difficult to find a spot to post up for the day at one of the villages. The pools were so chlorinated they ruined three of our swimsuits. The foam party was great fun, but the foam gave one of my kids a chemical burn on their face. The 4th was so packed we could barely walk or use anything. The gates seemed to be open all the time and let most anyone in. The drink prices were very high compared to other resorts we have been to. I tried to use the jet bath tub in our villa it stated spraying water everywhere and sprayed mold out of it. Most things cost extra like if you want an inner tub for the lazy river. Late check out costs $50 an hour. Overall it wasn’t a great stay we won’t be back.