Villa & Property Information

We’ve stocked your villa with helpful housekeeping tools and fresh towels for your stay. We’re happy to replace your used towels with fresh ones or lend a hand with light and full professional housekeeping services for a nominal fee.

Call Resort Services at (407) 477-7025 and select option 6 to schedule your service.

*If your stay extends 10 days or more, your first light cleaning service is complimentary. Signature Collection guests staying 5 nights or more receive a complimentary light clean and towel refresh.

Traveling with a few extra guests? Your sofa pulls out to a bed that fits two. Your closet has a set of blankets and sheets for it, as well as alternative pillows that may be more to your liking.

Baby cribs and high chairs are available, based on availability. Call Resort Services at (407) 477-7025 and we’ll be happy to bring one up for you.

We are proud of our efforts to help protect the environment. Green bags are provided for your recyclables. Simply tie your trash bag and place (both recyclable and normal trash bags) into the nearest trash container. Directions to the containers are located on the trash container in your villa. Please remember to empty your trash before checking out.

Other ways to help:

• The resort recycles key cards. We would appreciate you returning them to the Front Desk or dropping them in the express box at the gate when checking out. The Front Desk is open 24 hours.
• We recommend setting your thermostat to 74 degrees Fahrenheit (23º C) in the summer and 68 degrees Fahrenheit (20º C) in the winter to help conserve energy.
• Close windows and doors when using the AC or heat.
• Turn off lights when leaving your villa.
  
  

Clean the World:
Clean the World (cleantheworld.org) recycles gently used soap and bath products to donate to impoverished people around the world. You can help by leaving these products behind when checking out. Housekeeping will collect and donate them to the charity for you.

Relax and enjoy the evening. All common areas are closed and quiet hours are in effect nightly from 10 p.m. to 9 a.m.

We register all unclaimed guest items we find with the service Chargerback. This makes it easier to match your lost item with you, even after you get home. As soon as you discover you’re missing something, register yourself at chargerback.com to find your missing item or contact Resort Services at (407) 477-7025 and select option 3 for more help. You’ll be emailed to arrange shipping if your item turns up after you return home.

This comprises all smoking items, including e-cigarettes and vapor products. You may smoke on your balcony, patio or porch. However, please close the door to prevent smoke from entering your villa and dispose of your cigarettes properly.

*Smoking is not allowed inside your villa. Violations will result in a $500 cleaning charge on your account.

• Take the time to find the exits and count the number of doors between your villa and the exit.
• Keep your key card by your bed and take it with you if there is a fire.
• If the alarm sounds, leave right away, closing all doors behind you. Use the stairs–never elevators–during a fire.
• If you must escape through smoke, get low and go under the smoke to your exit.

We want everyone to get the most out of their vacations. And this property, like all properties in the Holiday Inn^® system, is committed to providing accessible facilities for travelers with disabilities. If you encounter barriers during your stay, please contact Resort Services at (407) 477-7025 for assistance.

In case of emergency, please dial 911.

National Suicide and Crisis Lifeline

To confidentially speak with a trained counselor for suicidal or mental health-related distress, dial 988.

Room-to-Room Calling:

• 4-digit room numbers: 80 + room number
• 5⁺-digit room numbers: 8 + room number
  
  

Local Calls:

• Orlando area: No charge
• Kissimmee area: $0.75 per call
  
  

Information Calls:

• Local Information (411): $1 per call
• Long-Distance Information: $3.50 per call
  
  

Long-Distance Calls:*

• Domestic: $3.50 flat rate / $0.35 per minute
• International: $3.50 flat rate / $3 per minute
• Outbound toll-free: $1 per call
  
  

Tax & Charges:
Each call is subject to applicable tax. International charges will accrue once the number has been dialed. Charges will apply whether the call connects or not.

*To activate your telephone for long-distance calling, you will be asked to place a credit card or cash deposit on your in-room phone. There is a one-time fee per call of $1.17 for dialing the access number. All calls will be charged once dialed.

Operator-Assisted/Credit Card Calls:
Operator-assisted calls from this phone to locations outside the calling area are handled by CenturyLink^®. Consumers have the right to access the long-distance carrier of their choice. For questions concerning rates, billing or services, please contact CenturyLink at (800) 786-5050.

Billing Complaints:
If you have problems with the rate you are billed for a call from a public telephone or payphone, first try to resolve it with the provider or the company billing you for the call. If you are unable to resolve it directly, you can file a complaint with the FCC. There is no charge for filing a complaint.

You can file a complaint using the online form at fcc.gov/complaints. You can also file your complaint with the FCC’s Consumer Center by calling 1-888-225-5322 voice or 1-888-835-5322 TTY; faxing 1-866-418-0232; or writing to:

Federal Communications Commission
Consumer & Governmental Affairs Bureau
Consumer Inquiries & Complaints Division
445 12th Street, SW
Washington, D.C. 20554

Florida Public Service Commission
Division of Consumer Affairs
2540 Shumard Oak Boulevard
Tallahassee, FL 32399
1-800-342-3552

From your room:

• Press the retrieve message icon
  
  

From elsewhere at the resort:

• Press 0 and tell the operator you would like to check your messages
  
  

From outside the resort:

• Call (407) 477-7025, press 0 and tell the operator you would like to check your messages
  
  

For help:

• Press the * button or 0 for the operator (inside the resort)

Check-out is promptly at 10 a.m. Departing your villa after 10 a.m. will result in a late departure fee applied to your folio. If you desire a later check-out, please contact Resort Services at (407) 477-7025.*

During your stay, a copy of your folio will be sent prior to 6:30 a.m. daily to the email address provided at check-in.

Leaving early? Let us know ahead of time and we will update your account and have a receipt of your stay ready to help speed your departure.

*Late check-out requests are subject to availability and limited due to high occupancy and the time it takes to prepare the unit for the next family’s arrival.

Express Check-Out:
Before departing, have your villa number and expected departure time handy and call ext. 664411. When departing, simply drop your key cards in the express box at the gate as you exit the resort.

If any charges were made to your account, they will be applied to the credit card you provided at check-in. Upon request, a receipt can be emailed or sent to your home.

Before leaving:

• Please bag your trash and throw it away in the nearest trash container.

• Don’t forget to clear your refrigerator of personal items.

• Fill the dishwasher with all used dishes and silverware.

• Set your thermostat to 74 degrees Fahrenheit (23º C) in the summer and 68 degrees Fahrenheit (20º C) in the winter to help conserve energy.

• Please turn off all lights as you leave.