Lake Geneva ResortRental Guest Reviews

Average

Expensive restaurant that was average. Front desk would not give me a receipt. Said it would be emailed. Never got it. Got the vibe that the holiday inn guests do not matter as much to this resort.

Perfect hotel to stay

Loved it maybe in the future a indoor swimming pool

Comfortable and Convience

I've been coming every year for about 6yrs now and I have yet to experience anything negative about this Resort.. I've also encouraged a lot of my friends to stay here during our annual ski trip in February. I think company should give incentive for returning guest.. Thanks!!

Great venue, friendly and clean.

Was disappointed as a rewards member that I was charged $100.00 for a late checkout..We had a function later in the day so decided to pay it.

Poor customer service.

Poor customer service. The staff was very preoccupied with their duties as opposed to the customers standing in front of them.

Excellent location

Excellent location for a family get together. Tons of things to do at any age. The rooms were immaculate, and the grounds were beautiful. From 50 to a 2 year old, everyone had a great time.

Wonderful Hotel

Considering what I paid for the hotel, it was a wonderful value. The room was beautiful. The spa was very nice. Room was quiet. The only issue was the amount of kids in the pool. I guess that is to be suspected however.

Orange Lake Holiday Inn

Good spacious clean room for a reasonable price. Rooms could be better soundproofed as we could easily hear people talking in the hall, parking lot, and in the next unit. If you have loud neighbors your nights sleep may be ruined :0(

Romantic and plenty to do.

We always enjoy our stay. Great place summer and winter for both Families and couples.

Winter Fest Getaway 2017

We stayed in a villa at the Holiday Inn Club Vacations at Lake Geneva Resort. The amenities (having a full kitchen, separate living area and sleeping area) were a nice touch - but the walls are paper thin so you can literally hear every word people say next door (in other villas)unfortunately. The staff at the Grand Geneva where we checked in were mostly helpful with the exception of two individuals who truly should not be in a customer service role interacting with guests. It also took us a total of 7 trips / calls / inquiries to get an extended check out from 10 am to 11:30 am in the two days we stayed - it was quite the ordeal. The wifi was not working in our room and we were unable to connect to the internet as needed to manage our businesses while away - and we spent just over 90 minutes trying to resolve this with tech support and the front desk staff as well at the Grand Geneva - not exactly what we planned to be doing on our first evening there. I would honestly recommend investing your money in a higher quality resort - this one is worth about half (at best) of the rates we paid during our stay.