Hill Country Resort at Canyon LakeRental Guest Reviews

Excellent resort

My wife and mother in law had a great mother's day! Enjoyed everything!

Very Disappointed

We used our Free Anniversary Night for this room and were disappointed. It took us over 20 minutes driving around to find where to check in. Then we stood in line with 3 three front desk staff behind the counter and only one working. We had to climb 3 flights of stairs lugging our suitcases only to find our room had NO VIEW. One bedroom faced the noisy road and the other had blinding morning sun. The shower did not work only the tub. There was no closet and the single rod to hang clothes in the bathroom was too high for me to reach and I am a tall woman. The bedroom was dusty but the bed was decent. We were glad we did not have to pay for this room. The nearest decent restaurant (Gennaros Tratoria) was on the other side of the lake but was well worth the drive. This was not a hotel and not like any of the other IHG properties that we have stayed at.

More Improvements needed

The location of the room was entirely too far from the main area that houses the activities causes the children not to participate without having to get in the car and driving down the street. Entry into the location is confusing. It seemed like two separate hotels. Front area very congested. Not at all what we expected. I could have gotten a standard room at any hotel and paid less for what we had access to utilize. I was greatly disappointed in the condition of the room. We had 5 staying in the room and was only allowed towels for 4 without an additional charge per towel.

Great multi-generational vacay - with some caveats

Long story short: we had an incredible time. My 80 year old parents, my elementary school kids, and I stayed at the "Presidential" complex. My parents loved the view, the spaciousness of the room, and the quietness/peacefulness. My kids loved the Internet, the amenities (arcade, billiards table, mini golf, ping pong), and the jacuzzi tub. The nitty gritty details and some caveats when thinking about this location: (1) It is in the middle of nowhere. We had to drive at least 30 minutes to get to the nearest more sizable town. It *is* pretty close to tubing on the Guadalupe *and* Canyon Lake, though. Just not near a lot of eating establishments. (2) The resort is sprawling and divided in the middle by a 3-lane highway. I have never seen this before. We stayed on the 'other' side of the highway, which meant that we had an incredible view of Canyon Lake and the sunset. However, this meant that we had to get into the car and drive to the main area with the mini golf course indoor pool cafeteria ping pong arcade. Mind you - there was an outdoor pool and playground really close to us - but the kiddos, of course, wanted to hit the arcade whenever they could. (3) The resort is hard to find. We ended up having to do U turns until we found it. Trust your GPS and don't look for signs! (4) As far as I know, there is no sundry shop. That is, you'd have to drive 'off-campus' to pick up stuff like sunscreen or Chapstick. Certainly not a deal breaker and we brought all that anyway, but just something to keep in mind. (5) IMHO - this isn't a 'hotel' - it's more like a Airbnb/VRBO/cabin rental on steroids - for half the price. I loved that. However, it also means that you don't get your room cleaned every day, but that was the only difference we noticed.

Great location and comfortable lodging

Great location and comfortable lodging. Amenities looked great but we didn't use them. Hope the check in process has been streamlined.

Great Place to Stay

We were only there for 1 night and were impressed. The room was clean, quiet, and comfortable .

1st time stay better that expected

The only issues was low water pressure in one bathroom and a clogged drain in the other. Other than that it was a great stay. Two minor issues that can be fixed.

Last minute trip

Chose to stay here on a last minute trip to San Antonio area. This resort was a nice surprise. The unit was spacious, clean and comfortable. Wish we were able to stay longer but we will be back!

Family get away

Very satisfied with resort and already looking at dates to go back. Family loves all the different stuff to do on property. Great place to go and relax. Staff really makes you feel at home.

Birthday for my wife’s mother

Took my wife’s parents and othe relatives to three room timeshare. Fantastic location. Absolutely beautiful. Wish we could have stayed longer. We all want to go back.