Hill Country Resort at Canyon LakeRental Guest Reviews

Quiet Trip

I enjoyed my two night stay at Hill Country. Very clean room, valueable, and safe.

Great location with a lot to do

We stayed in a three bed room unit. The rooms were large, well stocked, and updated. The amenities were perfect for a family with small kids. There is a lot to do at the resort. The miniature golf is fun. The only issues we had were that the floors were filthy, our feet turned black immediately, and we occasionally saw used pool towels but we never saw clean towels in the 8 days we were there.

Credit Card Fraud and Dirty Towels

I paid my deposit a month prior to staying. At check in I paid the remainder as well as security deposit. The day after checking in a random $300 was taken from my card and only explanation was it was a glitch. Some glitch huh? Well then we had to request towels and they delivered us dirty towels. How absolutely disgusting is that? I submitted photos to county health dept. they had feces on them! Then the room above us peed off of the balcony, I leaned over to yell at them and literally saw a gentlemen’s privates. I called security and watched as they arrived, the guard asked if they did it, they said no, the guard said have a good day. I filed a police report but not much could be done since security for the resort “already did their own report” Never stay here.

Great place in the hill country

Had a blast staying here with the family. Stayed with another family in the building next to us and we had a blast. Will definitely come here again!

Old Canyon Lake

The Good: Rooms were clean; the staff was very good. Manda in the Activities Center was super. She should get a Bonus! The pool area and mini golf were nice. I liked the salt water pool, much better than chlorine. The Staff make this hotel a nice place. The Bad: The rooms could use some upgrades. Our first room had major water issues within 1.5 hours after we moved in. Second room was good but outdated. The arcade room was a nice touch but two thirds of the games did not work. And there were only 2 prizes kids could win. It would help when making a reservation if the age of the hotel was listed. The Ugly: I was badgered about attending a Time Share Event for 20 minutes at check in! Just drove 12 hours. If you skip it you don’t get a parking pass. A lot of arm twisting?

Vacation

We stayed the weekend, and had a great time! Rooms were very clean, and staff was great!

Totally relaxable

My Family and Friends stayed here for a long weekend to relax and connect with Friends. I have to say we love the Texas Hill Country region so it is hard to find negative things. It is in short distance from the SAT-Airport, 45 min. The location itself did looked clean and taken care off and no trash was longer than 24 hours to see. Beer cans from other reckless guest were cleaned the next day. There is plenty around in short distance to discover and enjoy. Schlitterbahn, Gruene, Tubing, a lot of good restaurants all over the area and fast to reach. The drive in theatre was also really nice and price wise totally worth it! We were only some towels short but we could have asked if we really needed it ^^ The Buildings we stayed in where on the other side of the road from the main complex. It is separated between normal folks, presidental and another stage I cant remember. So for the main pool we needed to take the car. Not a big deal but i'm not used to it to be away from the main area with a main road in between. Nothing I would say is negative just a minor inconvenience. really enjoyed the time there!

get away

enjoyed visiting the canyon lake area the location of this property is convenient to the marina, food and grocery

Excellent resort

My wife and mother in law had a great mother's day! Enjoyed everything!

Very Disappointed

We used our Free Anniversary Night for this room and were disappointed. It took us over 20 minutes driving around to find where to check in. Then we stood in line with 3 three front desk staff behind the counter and only one working. We had to climb 3 flights of stairs lugging our suitcases only to find our room had NO VIEW. One bedroom faced the noisy road and the other had blinding morning sun. The shower did not work only the tub. There was no closet and the single rod to hang clothes in the bathroom was too high for me to reach and I am a tall woman. The bedroom was dusty but the bed was decent. We were glad we did not have to pay for this room. The nearest decent restaurant (Gennaros Tratoria) was on the other side of the lake but was well worth the drive. This was not a hotel and not like any of the other IHG properties that we have stayed at.