Hill Country Resort at Canyon LakeRental Guest Reviews

Not Happy at All

The staff was wonderful and friendly. When I addressed my concerns in the quality of the rooms, the managers handle the problem immediately. Even though, the rooms were still not what I expected. When we arrived in our rooms, there was food on the floor and in the corners, blood and stains on the sheets, the rooms were never dusted, no clean towels, hair in the showers, urine on the toilet, no flush handle to flush the toilet. Carpet was nasty filled with dirt and stains, looked like it hadn't been vacuumed or shampoos in months. I and my family will never return.

Trouble at check in

We had to wait for one hour because our room was not ready and on top of that we were given the wrong room.

Needs updating

Great atmosphere but pool area was full of locals drinking filling up the area. Need better security. Hotel room had huge roaches, shower floor was broken, outlet burned out and stunk like cigarettes. They fixed smell for us and we spent most time in the area on the river.

Holiday Inn was Great; Vacation Rental was Horrible

To my understanding, these are 2 separate entities. The Holiday Inn staff was extremely pleasant and helpful, especially Lisa from Louisiana (front desk). However, when we had to pick our parking passes up from Vacation Rentals, it started off our trip on a very sour note. They would not take “no” for an answer! First, they were very rude to my single friend and excluded her from conversation by she wasn’t married. I explained that we were not interested in doing the presentation and didn’t want anything from them, and no matter what I said they kept persisting. What’s worse is we’re basically holding our parking passes ransom, hoping I changed my mind. Then they had the NERVE to insult me saying “just because you have a bad attitude about Vacation rentals doesn’t mean you should ruin the experience for everyone else.” Um... excuse me?! The only person ruining our experience is you. Geez we’re these ladies trained by Manipulative Abuse Institute?

Hour wait to check in. Reservation price changes

We rented 4 2-3 bedroom condos for my wedding party in July. My mom visited the resort in person and the front desk gave her a phone number to call to reserve rooms. We reserved 6 condos for the weekend about 6 months in advance and given a cancellation date incase we didn’t need all 6 condos. Later when we followed up about putting the room reservations on the guests own credit cards, we were referred to the local manager who altered our reservation, increased nightly rate, and moved our cancellation deadline to a month before our stay. once we realized we only needed 4 condos, the manager increased our nightly rate again!! It was clear at this point that the manager was taking advantage of us knowing that this was a wedding party.... letting go of two condos over a month before our stay was not hurting their business. I say that because our friends tried booking there and the entire resort was sold out that same weekend. We waited in line for an hour to check in on Friday. Our other guests had the same wait time on Saturday. My aunt is handicap, she called ahead and requested a ground floor unit but was assigned a third floor condo (there are no elevators). Our other guests room keys stopped working twice in one weekend. We will not stay here again.

No A/C, No Communication From Management

Second night we stayed the A/C did not work. It got to 85 in the room. Worst night in a hotel. I called in and a manit. man came and changed completely clean filters. said he was getting off work and "call back in if it did not cool down, but nobody would be able to look at it until the morning". went to front desk that next morning and she had no idea we had called in or had a problem. Seems like a lack of communication. She seemed very sincere and said she would take my name and number and have the manager call me. well its been 5 days and no one has reached out yet. I sent an email with pictures to the front desk manager with no response.

Review

Will def be coming back to this resort. My kids loved the pool and the rooms were amazing

Horrible experience

Booked a grand villa but got a lodge, even though they still charged for the villa. Pull out bed in our room didnt have blankets. Had spiders and I got stung by a scorpion in the room. Bath tub was filthy. Dry didnt work good. Staff is horrible and not on the same page a the booking agency. Missing pots. Coffee maker unusable

Good, Bad, Ugly

First the good. The room was exactly as pictured on line: very comfortable, quiet, and well appointed. It had a great view of the lake and ample parking. Unfortunately, it went downhill from there. When we first arrived in our room there was only one laundry detergent and no shampoo, conditioner, or dishwasher tabs. Fortunately, we had reserved both sides so there was a second dishwasher since the one in the main kitchen had black stuff growing in it. We called, and maintenance in a man to run CLR through the dishwasher. It didn’t work. My wife prepared to fry eggs and bacon the next morning she found the frying pan main kitchen dirty and with the nonstick coating flaking off. Fortunately, frying pan from the small kitchen was fine. They offered us money to sit through a 90 minute timeshare presentation which turned into four hours. I’m sure their version of the timeshare is great for some people, but it does not fit our method of vacation and I was running out of ways to say no. A day or so into our stay my wife noticed some bites around her ankles. The next day we discovered the bites came from the flea infestation. They completely covered her and my shoes and socks when we walked into the carpeted sections of the room. We were promptly to another room. This rate was actually stopped with soap etc. but the dishwasher also had black stuff growing inside of it so we had to use the one in the small kitchen. We could not get the Wi-Fi to work anywhere except the head of the bed in the master bedroom. We asked about it for three days and was told someone would be there shortly to reset the router. He came around 8 o’clock the night before we left and could not find the router. I asked to speak to the manager on duty several days and was told she would call me when she came in. I have yet to hear from her. Other than getting tickets printed at the front desk the only real help I got from anyone was from Ginger who helped get the incorrect bill straightened out. Beautiful facility and area, but we will not be back.

Constructive criticism

Comfortable bed, dirty carper, door fell off of cabinet, 3 smoke alarms went off at different times disturbing nap.